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@taxmen2021 you only pay taxes where you LIVE or where you WORK.    1) file NY part year resident tax return for income earned through 5/30. 2) file MA part year resident tax return for income earned from Jun 1 - Dec 31.    one sticking point.... NY is very particular if you have a NY based job and moved out of state for your convenience.  If your employer required you to move, then fine (no NY tax on that income), but if you moved for convenience, NY would still require you to pay NY tax on that income.

@ jamesbell1277  Or you can contact TurboTax Customer Support and may be able to receive assistance for free by phone:   Contact TurboTax Support https://ttlc.intuit.com/turbotax-support/en-us/contact/   Or someone may be able to answer a question in this forum.

@jamesbell1277  Be aware it is not safe to post personal info in this public Internet community forum, especially inviting people to call you.  You could be spammed/scammed by someone pretending to be from TurboTax, a fake tax professional, etc.   TurboTax Support will not phone you from the forum.   You can remove your phone number by editing your question.  To do that, click the tiny blue 3-dot icon just to the right of the question title.   A forum moderator also could possibly remove it.   [Edit note:  In a comment that follows this one, I told you how you can phone TurboTax Support for free, if desired, or how you may be able to get help in this forum, depending on your issue.    Otherwise, here's how to get help from a live tax expert:]   Upgrade to TurboTax Experts add-on  (extra fee) https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-product-orders/get-turbotax-live/L2kcnq0BN_US_en_US   TurboTax also has more expensive Expert Full Service, if you want to have someone actually prepare the return for you from start to finish.

Do you get Social Security?   It may have not calculated the right taxable amount on 1040 line 6b.   After you enter your SS in the interview the next screen is a big page to answer if you  lived in a Foreign Country.  People have been skipping it or answering it wrong.  You have to check NO on that screen and for each spouse if married.   Before you file your tax return you should always review and compare it line by line to the prior year to check if the amounts look right and you have the same items on each return and on the right lines.   Then you would have seen 1040 line 6b had zero taxable Social Security and you could have questioned it.    Especially if some was taxable  last year.      

No one can see your situation in this public user community forum.   Was there no explanation in the IRS letter about what topic they changed?    If not, you may to phone the IRS and ask for more information.   Also, you can phone the free TurboTax Audit Support Center for help with an IRS letter. https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-audit/turbotax-audit-support/L6AcMoNFD_US_en_US   The phone number is about halfway down the page.   Be sure you use the one for the TurboTax Audit Support Guarantee, and not the one for Audit Defense, which is a paid third-party product.   Also see @ VolvoGirl comment below about a known cause that is happening to some people with Social Security, if that is your issue.

@mskim-er55  At the Tax Home page, is your interview closed, and you don't know how to open it?  If your return interview is closed, then at the Tax Home scroll down and look for a link/button "Add a State."    May be near or after "Your Tax Returns & Documents." That doesn't really add one, but will open a return interview back up so you can finish and file.   Then you can go through the FILE section again.

Here is how to set up an IRS payment plan in TurboTax if you haven't filed yet:   Go to the File section. Select Request an IRS payment plan on the How would you like to pay your federal taxes? screen.   See this help article for more information including how to set up a payment plan directly with IRS.   @bgambrill   

There is a known (reported to developers) user interface quirk in the 2025 versions of TurboTax where the "Deductions & Credits" summary page has been showing a sales tax number, even if it isn't being used for your actual return. Along with this, there have been instances where the user interface shows that the standard deduction was chose, but the actual tax forms show itemized deductions if greater. To see what is actually happening:   Online: Go to Tax Tools > Tools > View Tax Summary > Preview my 1040. Look at Schedule A, Line 5.  Desktop: Just switch to Forms Mode. Check your Form 1040, Line 12e to see whether your return has the standard deduction for your filing status, or a larger amount for itemized deductions. The itemized deductions appear on Schedule A.   From the list of Forms shown on the left of the Forms screen, or the Preview of your tax return, find Schedule A. There, you can see which items are included in the total for Taxes You Paid, and whether you get the benefit of itemizing your deductions.    See this TurboTax tips article for more information about Schedule A and itemizing your deductions. @SHMbak 

There are two separate PIN numbers that may be on your tax return. A 5 digit Pin and a 6 digit ID Pin.   What is a Signature ID https://ttlc.intuit.com/turbotax-support/en-us/help-article/security-risk/signature-id/L9wjtyCkN_US_en_US   5 digit self selected pin https://ttlc.intuit.com/turbotax-support/en-us/help-article/personal-identification-number/self-select-pin-ip-pin/L0CIgssLz_US_en_US   There are two separate PIN numbers that may be on your tax return. If your PIN has six digits, it's an IP PIN. Here's where to enter it:   Sign in to TurboTax Online. Select Other Tax Situations.  Select Start or Update to the right of Identity Protection PIN. Answer the first question Yes. Select  Add to the right of your name. Enter the number on the next screen. Continue your tax return.     The 6-digit Identity Protection PIN (IP PIN) is different from the 5-digit e-filing PIN, and is entered in a different place. Here's how to enter your IP PIN in TurboTax if you are e-filing. Click the Federal Taxes tab or Personal (Home & Business) Click "Other Tax Situations." Scroll down to the section "Other Return Info." Click the Start, Update, or Revisit button for "Identity protection PIN."   For security, TurboTax does not show the IP PIN on the printed copy of your return.

You should have saved a copy of your return if you prepared it with TurboTax. The tax return package would have information indicating how payment was to be made if you owed Federal taxes with your return.   If you paid more to the IRS than what you owed, the IRS will refund the excess back to you, unless you have outstanding taxes due on a prior year, in which case the excess will be applied to your prior balance first.   If you want to confirm what payments have been sent to the IRS for your 2025 taxes, go to the IRS Account for Individuals webpage. You can set up access to your account there and get information about any payments made toward your 2025 liability. . You can also make payments to the IRS directly without setting up the account.