Well, I don’t have a resolution from TurboTax yet…. Apparently the person I spoke to Monday did not document my issue well… The following is a copy/paste of what I just posted in this forum (in t...
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Well, I don’t have a resolution from TurboTax yet…. Apparently the person I spoke to Monday did not document my issue well… The following is a copy/paste of what I just posted in this forum (in the question I posted back on Saturday… hoping I can get some more info about this actually being addressed and fixed). There were a couple TT “experts” who had responded with suggestions to try to fix my zip code issue, but they were things that I’d already tried. I’ll let you know when this finally gets resolved. ************************************************ Following up with an update and still hoping you could help. Is there any way you could look into or provide me with some info/guidance that the powers that be at TurboTax are aware of this PROGRAMMATICAL error that needs to be fixed? My update… When I called TurboTax customer service yesterday, apparently the person I spoke to on Monday didn’t document my issue well, and all that was documented was that I had a problem with my zip code for the MI Homestead Tax Credit, such that the person I spoke to yesterday thought my issue was that I didn’t know my correct zip code… OMG. And, at first she thought I was calling about getting a refund (on my TurboTax purchase). Nope. So the person yesterday said she did a much better job documenting what the issue is and that I should give it a few more days to see if it gets fixed… because when she checked in with a colleague about my issue, apparently the colleague looked on this community forum and saw that this issue had been included on this forum; therefore, she said TurboTax knows to fix it. Well, it was MY POST! (and one other person posted the exact same issue (before I did), but her question was closed (as if it was fixed), but it wasn’t. And as of yet, I haven’t heard that someone at TurboTax would look into this programmatical issue so it can be fixed. So…I’m currently left not having much confidence that the people at TurboTax who handle making programmatical changes actually knows I have this (programmatical) problem. Hoping this is where you come in and could look into this further and provide me with an update on what to expect. I’m absolutely fine waiting a few more days (or more if needed), as I understand programmatical changes may take some time, but I’ve yet to hear it’s actually being looked into. Many thanks in advance. Side note, I was informed that I could print my MI tax return, use some whiteout to fix the zip code on the MI1040CR Michigan Homestead Tax Credit form, but I declined that option... I'd like to file my return electronically, as I have for years.