My refund has been sitting in a account with cross river bank since feb 20th, they claim they have to get the “ ok” to release my funds from turbo tax but turbo tax is saying something else, turbo ta...
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My refund has been sitting in a account with cross river bank since feb 20th, they claim they have to get the “ ok” to release my funds from turbo tax but turbo tax is saying something else, turbo tax sent an email showing that fees was taken outta my refund as well so what is the hold up , I am a customer of turbo tax , not cross river, therefore , when your customers have an issue with your business partners , partners you introduced to YOUR customers, u should make sure things go smoothly,be the first and only resource to fixing any issues, u offered a service to your customers, and it wasnt delivered, I shouldn’t have to go on a duck hunt to look for my money and then when I find it, it’s just sitting an account with a bank I don’t know or don’t do business with , all of this for a 5 day early option , 5 days turned into to 3 weeks ongoing ,been a loyal customer for almost 10 yrs , this right here , I am never ever filing with turbo tax again, I am pissed