Here's my story: Last summer I changed my phone number. Recently I installed and started TurboTax (2025 tax year Business edition), and it wanted me to login to my Intuit account. I tried to and t...
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Here's my story: Last summer I changed my phone number. Recently I installed and started TurboTax (2025 tax year Business edition), and it wanted me to login to my Intuit account. I tried to and the account was still recognized, but when it offered to verify by voice or text, it showed my old phone number (of course). So I asked to verify by other means. After a wait, I received the passcode by e-mail, but when I entered it, the login screen just went back to the previous screen asking whether I wanted voice, text, or something else. Voice and text to my old number being worthless, I selected something else. It then showed me a QR code on the screen (this is on my computer, not my phone) and told me to use my government issued ID (e.g., driver's license) for verification. The QR code was a long URL with nova-idproofing.app.intuit in part of it. I scanned my ID into my computer and was ready to send it where instructed, but am not sure how to do that. The URL in the QR code was not an e-mail address, and when I clicked on it, it just showed the QR Code again. No instructions on how to upload it, e-mail it, or otherwise transmit it to Intuit. Just instructions to auto-capture it (whatever that means). I phoned the Intuit Turbo Tax help line and occupied an inordinate amount of their time, but still did not get a clear instruction on how to send my ID scan to Intuit so they could let me into my account. (Nor did anything else we tried during the discussion work -- clearing out caches, rebooting, etc. ) Can some kind person reading this tell me what to do. I have a QR code from Intuit and I have a .jpg file with a scan of my ID. What steps do I need to perform to get that ID image to the right person at Intuit to let me into my account? Help would be greatly appreciated. Right now I have an expensive piece of useless software taking up space on my SSD. Thanks, R Sandmeyer PS. BTW, just to post this question I had to create a new, dummy account not linked to my copy of TT. My advice: don't change your phone number!