You will get this message because of the following reasons:
Your Personal Identifying Information (for example, Primary filer name, DoB, SSN, etc.) you entered in your TurboTax return doesn't ma...
See more...
You will get this message because of the following reasons:
Your Personal Identifying Information (for example, Primary filer name, DoB, SSN, etc.) you entered in your TurboTax return doesn't match what you entered in the identity check prompt.
If you have an existing Credit Karma Money account before applying for the Refund Advance loan and received the error message while confirming your information, you need to make sure your TurboTax return and your Credit Karma money account information match (for example, primary filer name, date of birth, and Social Security number).
If you need to update any of this information, here's how:
Sign in to your Intuit account.
To update your user ID, password, email address, or phone number, select Sign in & security.
To update your name, date of birth, address, or occupation, select Profile.