Thanks, Robert. I did initially try the 'bot' as a way to obtain help. I was told, based on my initial synopsis of the problem, that I should consult a TurboTax expert tax advisor. I ignored that r...
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Thanks, Robert. I did initially try the 'bot' as a way to obtain help. I was told, based on my initial synopsis of the problem, that I should consult a TurboTax expert tax advisor. I ignored that response because I am not seeking Tax Advice. Instead, I need technical help to navigate a flaw in the software. Subsequently, after posting my question again, yesterday, I got a call back from a Turbotax rep who tried very diligently to help, but did not succeed in helping me solve the problem. She did, however, concur that the problem was very clearly with the software, and she promised to consult with colleagues internally, and assured me that someone would get back to me. I was greatly appreciative of this very professional, responsible promise that help would be on the way. But my hopes were dashed when I shortly thereafter received an email from the TurboTax Help Team informing me, abruptly, that my case was closed with no explanation offered. The email also listed my 13 digit (closed) case number. The message then directed me to a feedback survey. I saw no point in responding to the survey, and instead informed the "HELP" team that I was not in a position to assess their response because promised follow-up help had not yet been offered, and that I would continue to wait for that help. Once again, I underscored that I was not seeking 'expert tax advice'. However, I was requesting technical assistance to help me navigate a problem with their software which was preventing me from filing my return. I'm genuinely taken back by the stance which the company has taken so far, and wish that someone could put me in touch with someone from TurboTax who is concerned about their responsibility to paying customers as well as the reliability of their products. In the meantime, I'm feeling left 'high and dry'.