First, begin troubleshooting by logging out of the TurboTax platform you're using, Online or Desktop. From there, try these options:
If you are using TurboTax Online
Check your browser's s...
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First, begin troubleshooting by logging out of the TurboTax platform you're using, Online or Desktop. From there, try these options:
If you are using TurboTax Online
Check your browser's settings - Clear your Cache and Cookies
Here are the official instructions for the most popular browsers:
Google Chrome
Mozilla Firefox
Microsoft Edge
Log back into TurboTax Online and select Pick up where you left off to return.
Or, try using a different web browser to login and complete your entries - i.e. try logging in on Mozilla Firefox if you are using Google Chrome; or try using Chrome if you are using Microsoft Edge.
If you are using the phone/tablet app, try changing to laptop/computer if possible. If you do not have access to a computer, switch to a web browser within your phone or tablet, and sign in from there.
If you are using TurboTax Desktop
Make sure the software is updated.
If you haven't rebooted your computer, please do.
Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software.