charged for unwanted service and got a call back with the promise it was refunded. nothing happened wanted tax audit and was charged instead for the tax advice that i did not even use, need or know ...
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charged for unwanted service and got a call back with the promise it was refunded. nothing happened wanted tax audit and was charged instead for the tax advice that i did not even use, need or know how it was even charged to my card. now paid for both, had a customer service call after over 1 hour of back and forth and a promise this was resolved, a refund was issued and i will get a confirmation while she was on the phone (3 days ago), same as a refund from last year for same issue. 3 days, no refund, no confirmation emails nothing. i love the products but absolutely hate the way you communicate or resolve issues. if i had an option in my account for requesting a refund and i provided the details(already did that), why i am still here or on the phone chasing you?!