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FROM THE IRS WHERE’S MY REFUND SITE: https://www.irs.gov/wheres-my-refund How it works Where's My Refund shows your refund status: Return Received – We received your return and are processing it. Refund Approved – We approved your refund and are preparing to issue it by the date shown. Refund Sent – We sent the refund to your bank or to you in the mail. It may take 5 days for it to show in your bank account or several weeks for your check to arrive in the mail.

Do you mean that your refund was offset for a debt you owed like back taxes or child support?   TurboTax never knows about that.  The IRS (or the state) does not tell TT when they seize a refund for debts you owe.   If your refund was offset, you will receive a letter in several weeks to explain.  refund offset.   https://www.irs.gov/uac/tax-refund-offsets-pay-unpaid-debts  IRS Treasury Offset Program Call Center at 1-800-304-3107  https://www.irs.gov/uac/tax-refund-offsets-pay-unpaid-debts   https://ttlc.intuit.com/community/refunds/help/what-is-a-refund-offset/00/26301   Reduced Refund      https://www.irs.gov/taxtopics/tc203      NOTE: You can contact the IRS Treasury Offset Program Call Center at 1-800-304-3107 to ask if they have an offset for you on file. TurboTax would not have that information.   https://turbotax.intuit.com/tax-tips/tax-payments/who-can-garnish-an-income-tax-refund/L7cPPzDyc  

They told you wrong.  to be specific, when Intuit TT configures their directory (the partners) for import, you should see both. T.Rowe Price Mutual Funds - showing, logging in and importing T.Rowe Price Brokerage - NOT showing, thus not logging in and importing.   I've escalated (again) today with Intuit and have a case number.  Todays rep although nice, doesn't know anything.  All they can do is search their KB's and read them.  Pretty sad support, almost as sad as the embicile M-Tax who posts inane/captain obvious responses to every post.  Can't figure out if he works for H&R or just looking for dopamine hits from the community forum..lol.   I will post back if/when resolved.   As you may know, they combine div/sells on same form so really long and nasty to manually enter.  You can convert pdf into .xft but thats also messy and requires cleanup.  Of course if TT was really on the ball, they would add the same capability (Control) to do the pdf conversion in like they provide for w-2's, etc.

TurboTax online does not know that you used the TurboTax desktop editions for tax year 2024   You can enter any 5 digits you select for the E-file Pin.  You must use the 2024 AGI from the 2024 federal tax return, Form 1040 Line 11 to e-file the 2025 tax return.

@sandra88   Did you already buy the $60 Live tax advice at the top?  Are you in the same tax return?  I think it's only for 1 return.  Otherwise,  How to contact Turbo Tax https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

I lost my TurboTax Live tax advice icon on the 2025 Desktop version after the latest Feb 26, 2006 big software update!! There's no update available to fix it!  I logged in to my TurboTax account, hoping that will revive my subscription license - but it's just asking me to BUY it again! I also tried to opened all the file versions, and none of them worked either.

You can't deduct expenses that are paid for or reimbursed by insurance.   You can only deduct the portion you paid for out of pocket (unreimbursed) as a medical expense on Schedule A ---- IF you itemize deductions.   Also, even if you do itemize, only the amount of medical expenses in excess of 7.5% of your Adjusted Gross Income are deductible.     Can I deduct medical expenses?