If you are unable to finish filing your tax return, you can try going out of the program and going back in and trying to file again.
You can also try clearing your cache and cookies and using a...
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If you are unable to finish filing your tax return, you can try going out of the program and going back in and trying to file again.
You can also try clearing your cache and cookies and using a different web browser.
For further instructions on how to clear cache and delete cookies, please see the links below:
Click here for How to clear your cache.
Click here for How do I delete cookies?
TurboTax Online updates for new tax laws and other features, but they are done automatically in your web browser. You do not have to manually update like in TurboTax desktop software.
If you are using TurboTax Desktop, you can manually check for updates for your TurboTax program by clicking on "Online" in the black bar near the top of your screen and selecting "Check for Updates."
Some of our customers are experiencing issues when trying to file and pay with their refund. We are investigating this issue. However, if you would prefer to file now, you can do so by switching to pay your TurboTax fees with a credit card instead of using the pay with my refund option by following these steps.
If TurboTax is not letting you continue on to e-file, here are a few additional things you can try:
Log out of your TurboTax program, close the browser completely and then log back in.
Temporarily turn off your firewall or anti-virus software that may block the transmission.
If you are logged in multiple times on different computers, make sure you are only logged in in one place.
Make sure you have a stable internet connection.
Restart your computer in case there are lingering software conflicts.
Try using an incognito or private window to sign in to bypass any cached issues.
Please return to Community if you have any additional information or questions and we would be happy to help.