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I am going to assume you earned income and paid taxes in MA but live somewhere else. If the tax paid is on a form - like the w2, MA and the tax will be listed. You always want to prepare your nonresident state first and the program will either automatically calculate the credit or ask questions about it. The credit will be the lower of the two states tax on the same taxable income- with differences in how tax is calculated and different tax rates. You can view your return to see if the credit is showing.   See: How do I preview my TurboTax Online return before filing?   If you would like to reply with more information - which state you live in and type of income or forms, and any other relevant information, we can be of more help.

Where did you work?   Did you also work in TN?    Or did you work in GA, and live in TN?    If you worked in GA, then you must file a non-resident GA tax return and you will be subject to paying GA tax.

Situations not covered by TurboTax Free Edition   Itemized deductions claimed on Schedule A, like charitable contributions, medical expenses, mortgage interest and state and local tax deductions Unemployment income reported on a 1099-G Business or 1099-NEC income (often reported by those who are self-employed, gig workers or freelancers) Stock sales (including crypto investments) Income from rental property or property sales Credits, deductions and income reported on other forms or schedules  

If you stored your .tax2024 file on a cloud-type environment, it may be corrupted and not transfer properly.  Look for a back-up copy with a tilde sign in Documents > TurboTax.   If you still have TurboTax for 2024, you could also try opening it, letting it update, and re-save your 2024 file for transferring.   @patronan 

In my opinion, no tax preparer, including Turbotax, should use the term "major purchases" since it is misleading.    The correct list of qualifying items is a home, major renovation of a home, motor vehicle, or airplane. 

Unemployment compensation is not supported by the Free Edition, so yes, if you are preparing a tax return using online TurboTax you have to upgrade to Deluxe in order to enter a 1099G for unemployment you received in 2025.   Examples of situations not included in a simple Form 1040 return: Itemized deductions claimed on Schedule A, like charitable contributions, medical expenses, mortgage interest and state and local tax deductions Unemployment income reported on a 1099-G Business or 1099-NEC income (often reported by those who are self-employed, gig workers or freelancers) Stock sales (including crypto investments) Income from rental property or property sales Credits, deductions and income reported on other forms or schedules        Or—-Use this IRS site for other ways to file for free.  There are 8  free software versions available from the IRS Free File site   https://apps.irs.gov/app/freeFile/  

@rxchem If you've entered something on your return that's not covered by TurboTax Do It Yourself (Online) then you'll need to upgrade to a product that does support what you need for your return, and you'll be charged the difference. This TurboTax Canada page shows you what each version of TurboTax Do It Yourself (Online) supports: https://turbotax.intuit.ca/tax/software/online   If you upgrade the product yourself, or add something like Assist & Review or the Premium Package, those would also be additional charges.   FYI: When preparing your return with your spouse, that counts as 2 returns.  

Yes, as best I can tell, one of my kids filled something out a college based on some instructions he was given but never signed up.   So we never receive a form.   Regardless though, this is not the issue.   The TT software needs a patch ..... the entire program should not crash to the desktop when transmitting returns, for any reason.   This needs to be fixed asap.   I have been a loyal TT customer for years but will be forced to use H&R Block if this is not resolved quickly.  

If you bought turbotax at a steep discount from a non-authorized vendor, it is possible they gave the same license code to multiple users.  Otherwise, you need to call support.  No one on this board has the access needed to investigate this issue.