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Sounds like something got stuck. You can try these things:   Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu. Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website. Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms. Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit." Restart the Browser: Close all open windows of your browser entirely and then reopen it.   Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.

If you are referring to the 5 digit e-file PIN, you can use any 5 digits you select.  It does need to be the same as you used to file the 2024 tax return.   If you are referring to the 6 digit Identity Protection PIN issued by the IRS each tax year, and you did not receive the PIN from the IRS for tax year 2025, then go to this IRS website to retrieve your IP PIN - https://www.irs.gov/identity-theft-fraud-scams/retrieve-your-ip-pin   To enter, edit or delete a 6 digit IP PIN Click on Federal Taxes (Personal using Home and Business) Click on Other Tax Situations Scroll down to Other Return Info On Identity Protection PIN, click the start button

Do you have your new IP Pin to use for 2026? This number changes every year.     You can get an Identity Protection pin here, or if you lost your IP PIN, you can go here to Retrieve IP PIN.    Here are two ways to navigate to the section to enter the 6 digit IP PIN:     Log in and open your return ("Take me to my return")  Once the return is open, then go to the Federal Taxes tab.  Subtab Other Tax Situations  Scroll down to Other Return Info.  Choose Identity Protection PIN and Start (or Revisit.)  Next screen asks:  "Did you or any of your dependents get an IP PIN from the IRS for this year's taxes?"  Or another way:  Open your return if not already open.  ("Take me to my return.")  Once the return is open, click at the top on MY ACCOUNT, then choose TOOLS.  In the Tools window choose TOPIC SEARCH.  Enter IP PIN without quotes.  In the selection list highlight IP PIN and click GO.  Next screen asks:  "Did you or any of your dependents get an IP PIN from the IRS for this year's taxes?"      Here's how you can fix a reject:  Sign in to your account and select the Fix my return button. Follow any “fix it” instructions to update the information causing the rejection.    Note: Not all rejections will have explicit guides to fix the information. You’ll need to navigate to the program area to address the cause of the rejection.    Time-saving Tip: If what you originally entered is correct, you won't be able to e-file. There's probably a data mismatch at the government, a dependent that's already been claimed, or some other situation beyond your control that prevents your return from being e-filed. In this case, your only option would be to print and mail in your return. This article will give you instruction on how to print and mail your return.    Additional reject instruction here. 

@ken-agueda2    Sorry y'all are having trouble.   Whether it's a W-2 or a 1099-R, DFAS does not prepare the specially formatted files that allow the really easy importing of those forms into the tax software.   Thus, you have to enter those forms from DFAS manually.  Millions of other folks have to enter manually also. _________________ Best advice I can give? Start early each tax season (BUT...never before mid-Feb) so that you have lots of time to navigate thru the software, and ask questions in this PUBLIC forum when you hit a roadblock...or, find a trusted friend with experience with the software to help you walk thru it.  But don't let anyone actually prepare taxes for you, unless you go to an actual tax professional.

I used both, the exact AGI and zero. All rejected on 4/15 and had to mail the returns. This is either an internal error on Turbo Tax or some disconnection between TT and the IRS efiling. This happened on ours and on a family member, and resulted in late filing. This is the 2nd year I've had some last minute problem with Turbo Tax even after starting the return early. And as always, no support from TT on how to make sure the file isn't going to transfer with a problem for 2026

If you want to make changes or add a document to a tax return that has already been filed and accepted by the taxing agency, you should follow these guidelines.  You must first wait until the initial return is completely processed.  You will have to use the same TurboTax account that you used for the original tax return.  Once you begin your amendment, you'll see your original return.   The refund calculator will start new at $0 and only reflect the changes in the refund or tax due  Only make changes to the areas of your return that need to be corrected.  You have three years from the date you filed your return or two years after you paid the tax due (whichever is later) to file an amendment  Select your product below and follow the instructions.  Amend TurboTax Online  Amend TurboTax CD/Download 

I have the same problem. Every year turbo tax  seems to get locked up on some "final check". Now it is demanding royalty income, which I don't have any. Just because I entered 1099-Misc info. I entered 0 no go, I entered 1, same thing. I also tried deleting the forms as the other NON-turbo tax user suggested. Not an insult to the user but I think it is clear from this forum how much turbo tax cares about it's users. Problem still exists. This problem made me late on filing so I had to file an extension.    They are saying they won't efile for me due to this error. 

If you want to make changes or add a document to a tax return that has already been filed and accepted by the taxing agency, you should follow these guidelines.  You must first wait until the initial return is completely processed.  You will have to use the same TurboTax account that you used for the original tax return.  Once you begin your amendment, you'll see your original return.   The refund calculator will start new at $0 and only reflect the changes in the refund or tax due  Only make changes to the areas of your return that need to be corrected.  You have three years from the date you filed your return or two years after you paid the tax due (whichever is later) to file an amendment  Select your product below and follow the instructions.  Amend TurboTax Online  Amend TurboTax CD/Download