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Hello,   I received a promotional email multiple times to switch from the Desktop version to TurboTax Online and when I finished my entire return the promotional values are not honored. The email contains a link that when clicked brings me to a TurboTax webpage (there is no service code anywhere in the email). The webpage states that using TurboTax Do It Yourself Premium Online will cost $59 for1 Federal return with e-file. In addition, it says State Return is $24 with e-file. The text regarding the state return price can be clicked to open a pop-up window which states if filing in multiple states, then each state is the same discounted price (should be $24/state). Also, the fine print in the email and webpage says that the discount expires on April 15, 2026. *See photos* I have called TurboTax support multiple times and they are not helpful. I even supposedly talked to a supervisor that said they cannot do anything about it because I do not have a service code. The supervisor and other representatives told me to "clear and start over", to see if when starting over and using the email link plus the link on the webpage that opens to start my return will resolve the issue. I did this a few hours ago and completed the return for a second time and I am not receiving the promotional pricing. I have seen on reddit that people have had similar situations with different TurboTax promotions requiring them to use a browser that does not have ad-blockers and/or anti-tracking. I am wondering if anyone knows if this works because this will mean that I will have to "clear and start over" a second time and fill out my return for a third time.  

For my 2025 return: My wife had received a W2 from her city agency. We are not residents of the city and hence have to complete NYC form 1127. However, her employment with the city ended in October 2024. She did get some remaining wages in early 2025. And hence the city agency sent her a W2 form to show income. I did not receive NYC form 1127. Is there a reason for that? Do i need to complete this form for tax year 2025?

Importing my Fidelity 1099 using Payer as National Financial Services.  Turbo tax has a headline to use "WealthScape Investor Id"  Believe it's targeting the incorrect company.  Worked last month with no issues.     Input my Fidelity Userid & PW - fails each time.  I can directly login to Fidelity.  Using Google Chrome browser.    Uninstalling Dashlane Addon, see if that might be the issue.

Hi, I’m currently trying to file a New York State non-resident return (IT-203) and ran into an issue with how my income is being reported. For my W-2 job, I have three types of income, all of which are included in my federal W-2 total: Base pay RSUs (liquid assets) Bonus On my federal return, the total income correctly reflects all three components. However, for my New York State return, my understanding is: RSUs and bonus (items 2 and 3) should be reported on IT-203-F Only base pay (item 1) should be included on IT-203 In prior years using TurboTax Desktop, I was able to adjust or edit the W-2 allocation when preparing the New York return. This year, I don’t see an option to modify the W-2 amounts carried over from the federal return. As a result, 1 + 2 + 3 is included in line 1o on IT-203-B instead of just item 1.  Are there any workarounds or recommended approaches to correctly allocate this income for New York State? Thank you for your help.