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Your license code is a 16-character combination of letters and numbers (XXXX-XXXX-XXXX-XXXX) that verifies the software and allows you to finish installing and begin using TurboTax.   Enter your 16-character TurboTax license code (letters and numbers) on the activation screen during the software installation process. After running the setup file (either from CD or download), a prompt will appear asking for the license code. Type it into the designated boxes.   Double check to be certain that you have entered the license code accurately, and that no one else could have installed it on another account. Are you using the Windows version of the desktop product (CD/download?) If so, a blank, non-functioning, incomplete, or buffering activation screen may be related to either a screen resolution or scaling problem in your Windows settings.   In Windows 10 to get to the scaling or resolution settings click the Windows start button in lower left corner, then choose Settings (gear icon), then System, then Display.   First try the scaling setting.  In your Windows Settings do you have scaling set to a higher value than the normal 100%?  If so, change it back to 100%. Once the license code is entered and activated, you can later change your scaling setting back like it was.   If lowering the scaling to 100% didn't help, then it may be screen resolution.  Try a lower screen resolution such as 800x600.  Once you get the license activated, you can revert your resolution setting back like it was.   You might also try clearing your cache and cookies.  If after trying all of the options mentioned you still have the same problem:   See this help article for instructions on how to contact TurboTax customer support depending on which product you are using.    

You can check some of our common solutions.  If your tax return can't be e-filed for some reason, TurboTax will let you know.   If your issue continues, contact us again and give us more details.   

You do not have to add the qualifying overtime deduction to the Colorado income tax return.   If you report the qualifying overtime deduction on the Federal return, the Colorado income tax return adjusts the deduction back automatically.

@jbkh    This is a PUBLIC forum that the entire world sees Edit your post and: REMOVE YOUR PHONE NUMBER!!!!!   IF you receive a phone call saying they are from TurboTAX...DO NOT BELIEVE IT ...IT IS A CRIMINAL !

See Where do I enter my 1095-A? - TurboTax Support.   If you need to enter state health insurance information, it is in the state section of TurboTax, but if you need additional help, please post again!

If you are filing as Married Filing Separately you are not eligible for the deduction.  If you are Single and your AGI is over $150,000 or Married Filing Jointly and your AGI is over $250,000 you are not eligible for the deduction.   If you are age 65 or older and meet the requirement, the additional deduction is automatically added on your federal tax return.   Standard deductions for 2025 Single - $15.750 add $2,000 if age 65 or older Married Filing Separately - $15,750 add $1,600 if age 65 or older Married Filing Jointly - $31,500 add $1,600 for each spouse age 65 or older Head of Household - $23,625 add $2,000 if age 65 or older   New Bonus Standard Deduction (OBBB): An additional $6,000 deduction for taxpayers 65 and older. This is per eligible individual, meaning a married couple both over 65 could get $12,000. Important: This bonus deduction is temporary, lasting from 2025 through 2028. Income limitations: It phases out for taxpayers with modified adjusted gross income over $75,000 for single filers and $150,000 for joint filers. The amount is calculated on Schedule 1-A, Part V, with that amount flowing to Form 1040 Line 13b Look at your Form 1040 - You can view your Form 1040 plus Schedules 1, 2 and 3 at any time using the online editions. Click on Tax Tools on the left side of the online program screen. Click on Tools. Click on View Tax Summary. Click on Preview my 1040 on the left side of the screen.

I've started a new tax return. Without entering or importing any information I went to review the forms and Canadian Registered Pension Income appears there. Right out of the box (so to speak). I'd appreciate knowing if this will be fixed soon.  Kind regards, Mark

The Form 8915-F (Qualified Disaster Retirement Plan Distributions and Repayments) is expected to be available in TurboTax around mid-February 2026. Availability of the form is based on IRS finalization.   You can also check for forms availability using this link click here.   Your TurboTax program must be updated for full functionality of the form when it is available.   If you are using TurboTax Online, the program updates for new tax laws and other features automatically in your web browser. You do not have to manually update like in TurboTax desktop software.     If you are using TurboTax Desktop, you can manually check for updates for  your TurboTax program by clicking on "Online" in the black bar near the top of your screen and selecting "Check for Updates."     Please return to Community if you have any additional information or questions and we would be happy to help.  

Sign in to your account and select the Fix my return button. Follow any “fix it” instructions to update the information causing the rejection.     Sign in to TurboTax Select Fix my return to see your rejection code and explanation Select Fix it now and follow the instructions to update the info causing the reject Once you've fixed the error, select File and follow the instructions to either e-file or file by mail Additional reject instructions here   If you need more help, you can Contact Customer Service.