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To find the 2022 return you need to be using the same account that was used to prepare the 2022 return.  I will tell you below how to phone TurboTax Support, if needed, but you should be able to find it using these steps:   This answer assumes your 2022 return was prepared in Online TurboTax.   Any return prepared in desktop TurboTax will not be in an Online account.  Here's how one would normally find past-year online returns and how to troubleshoot for multiple accounts (User IDs) if necessary.  Many people end up with more than 1 account.  The pathway to download the PDF or tax data file depends on whether or not you have started an online 2024 return.  I provide both scenarios below, so choose which one is appropriate for your situation.   If you have not yet started a 2024 online return: Sign in to your account.   What you see next depends on whether or not you have already started a 2024 return in that account.   If your left column menu is minimal, and does not have a Tax Home tab displayed, that would imply you have not started preparing a 2024 return in that account.  If you haven't yet started a return, it will start asking you some questions.  Answer those preliminary questions on a few screens (you don't actually have to prepare a return), and then when you are far enough into the process, the left menu column will change, and you'll then see a Tax Home option in the left menu column.  Do not click the Documents tab.  Instead, click on Tax Home.  Then on the Tax Home screen, scroll way down to the bottom to "Your Tax Returns & Documents".  Expand that section and choose the past year you want.   If the past return you want is not shown there, then you likely have multiple accounts and signed into the wrong one.  I'll tell you below how to troubleshoot.   If you have already started or finished a 2024 online return: Log in, and if you've already started a 2024 return in that account, then it may already open at the Tax Home.  If not, click the Tax Home tab in the left column menu.  Do not use the Documents tab.  At the Tax Home scroll down and expand "Your Tax Returns & Documents."   If the past return you want is not there, see the steps below to see if it is in another account.   If you do all that and can't find the past return, here's how to look for multiple accounts: You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.   To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below.  When using the Account Recovery tool, try using your phone number first if you can still access it.   After that, if necessary, then run the tool on your email address(es) you can access. NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session. https://myturbotax.intuit.com/account-recovery If still no luck after running that on your phone number you can still access and email address(es) that you can access,  here's another method:          Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by other parameters.   If needed, TurboTax Phone Support hours are 5AM-5PM Pacific, Monday-Friday. https://ttlc.intuit.com/turbotax-support/en-us/contact

you are suggesting NR4 Code 26 is entered as income and not as Canafdian RRIF payments? My turbotax asks specifically if I have taken any distributions from my RRSP ir RRIF? Which should I enter?  Also it appears not to  be vcreditting me tax credits... Why are RRIFs treated as passive income when the money is from Caadian earnings? Thx in anticipation of your help Sara [email address removed]

Your TT account might be generating reminders to file the state; the software has no way to know that you mailed in the state return.  Ignore the emails from TurboTax.    TurboTax never knows how, when or even if you paid your federal or state tax due.   Your proof that you paid is your own bank or credit card record.    TurboTax would not be calling you---so no idea who is calling you.    Do not give any information to anyone who calls you and claims to be calling from the IRS or your state.   

I did have tax due and paid it directly from my checking account, using my state's department of revenue website. (They make it quick and easy and free.)   My state knows I paid; I am just hoping there is a way to stop the annoyance of calls and emails from other parties who think I have not.

If you mailed your state return to the state I wouldn’t worry about it.  Turbo Tax doesn’t mail it for you.    Did you have a tax due?  How did you pay it? Your only proof of payment is your bank statement or credit card showing the payment coming out.  Turbo Tax only passes your bank account number to the IRS or state for them to take it out of your account.  (Most states do not let you pay by Direct Debit so you have to mail in a check or go directly to the state's website to pay).  And some banks use different routing numbers for deposits and payments.  Double check the number you entered with your bank.  

Here are some links I found See this FAQ on the Child Tax Credit https://ttlc.intuit.com/turbotax-support/en-us/help-article/taxation/child-tax-credit/L2lNhfGDl_US_en_US   Additional Child Tax Credit https://ttlc.intuit.com/turbotax-support/en-us/help-article/taxation/additional-child-tax-credit/L6xFeMFEf_US_en_US   IRS does my child qualify for the Child Tax Credit Does my child/dependent qualify for the child tax credit or the credit for other dependents? | Internal Revenue Service

Thank you so much. I worked in UC system and I found in UCSF website the following statement: Non-Taxability of Fee Remission: Fee remission is non-taxable. Therefore, fee remission benefits are not included in gross earnings reported to the IRS. However, fee remission benefits are listed on the 1098-T form and may be treated as tax-exempt income, per IRS Publication 970. I think the policy should be the same across UC system (I work in a different campus). So I think I will try to fix my 1098T or just drop it if I can't make the deadline.  

How old is your child?  The child has to be under 17 on Dec 31 to qualify.  Go back and check the birthdate under Personal Info.  Also make sure you have entered their ssn.   The Child Tax Credit is not a "refundable credit". This means that it cannot be used to reduce your tax liability below zero. Your Federal income tax withheld is not included in the calculation of your tax liability. In other words you have to have a tax to reduce.  If your income is low and you don't owe any tax you won't get any credit back.  Or if you only owe a small tax then that's all you can get back.   OR there are a couple questions you could have answered wrong under My Info.  If your child was away at college, count the number of months away as having lived with you.  The correct answer to claim the person is to say “the whole year”.  This will indicate you supported the person the whole year, thus it will be entered on your return correctly showing up as a dependent.   Or the one that says did your CHILD pay more than half of their support.  It’s not asking if you did.   And I think you have to have $2,500 of earned income to get the Child Tax Credit.