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The IRS does not normally use email for initial contact, so treat any email claiming to be from the IRS suspiciously and do not click on links.  Phone the IRS independently using a known IRS phone number instead of one in an email which could be a scam.   If the IRS is planning to send a letter to ask for more information, they may also put a notice at the refund lookup tool.   Or if you have an IRS online account, you could look there to see if there's evidence they are sending you a letter.   But here are some things you need to check:   First, if you efiled, be sure your efiled return was accepted.   If using Online TurboTax, you can check at the Tax Home page.   If the Tax Home showed your return was accepted, you can track your Federal refund at the IRS "Where's My Refund" tool.  Is there any message there? https://www.irs.gov/refunds If you filed a paper return by mail, it can take up to 4 weeks just to show up in that tool.   The IRS normally uses 3 stages: Return received and is being processed. Refund approved. Refund sent and an expected deposit date.   If that tool shows your return is still being processed, then since it's been longer than the usual 21 days, you can either wait a while longer, or if you wish, you can phone the IRS to see if they can tell you anything about the delay.   IRS: 800-829-1040 (7AM-7 PM local time) Monday-Friday

You might need to explain more.  Are you referring to the 2024 AGI to verify your 2025 return?   If so, are you just now getting ready to efile your return for the first time this year, or did you already efile and got a rejection notice about the 2024 AGI?   If you got a rejection, what is the error code/message?

If you are talking about last years AGI for last year, for purposes of electronic filing.. You should see a place during the electronic filing process to indicate that you did not file last year, as you said you didn't. Therefore, you won't need to enter last years AGI...since you did not file last year.

We don't know your story.  Does "revert back" mean you were using desktop TurboTax at first?    You'll need to explain how you came to be in Online TurboTax.  Was it through some special offer to switch?    Do you already have the desktop software installed on your computer?    Is your computer running Windows 11 or Mac OS Sonoma 14 or higher?   In Online TurboTax see if this shortcut helps you to enter your gross sales:   In the left menu column click on TAX TOOLS, then TOOLS. In the Tools center click on blue button TOPIC SEARCH. In the search line enter the term gross receipts without quotes. Make the selection in the list (may already be highlighted) and either double-click it or click GO. If it takes you to a business summary screen, click on REVIEW. On the next page, Epenses will be first.  So scroll way down that page to the Income section. If you entered income previously, there is an edit pencil icon. There is also a button to "Add income for this work."

Once your return is accepted, TurboTax is completely out of the picture. It has no authority to do anything about a delayed refund. Only you can act. What does the IRS My refund site say? If it's been processed, you'll need to contact the IRS to find out what happened or check the status of your account on the IRS website 1-800-429-1040 https://www.irs.gov/refunds refund status to access your account, you'll need to enrol in ID.me if you haven't done so already https://sa.www4.irs.gov/sso/?resumePath=%2Fas%2FG8NUk7lS3U%2Fresume%2Fas%2Fauthorization.ping&allowInteraction=true&reauth=false&connectionId=SADIPACLIENT&REF=16FEF7A273F9EA7D59A22AC27B874C69AA5A053B6495E3044A90000000CF&vnd_pi_requested_resource=https%3A%2F%2Fsa.www4.irs.gov%2Fola%2Ftax_records%2Ftranscripts&vnd_pi_application_name=OLA&redirect_uri=https%3A%2F%2Fsa.www4.irs.gov%2Fpa%2Foidc%2Fcb&state=eyJ6aXAiOiJERUYiLCJhbGciOiJkaXIiLCJlbmMiOiJBMTI4Q0JDLUhTMjU2Iiwia2lkIjoiUFY0R0RIMDZkX1M2cmE2elJMM2hja3VuSE5BIiwic3VmZml4IjoiZUo1MjUwLjE3NzY0MDU5ODMifQ.._fZgp8RdPpOgQjj3MSbgvg.t3AEv5YZzkdYgG4F-KsF48_epY2X6cAufx8GFwY61T9QMmAfhsISSg4dtcZk3tY1fC-ze33BoclgWxr_CTHZrnIw9K4L-3cI-MuvAXR0lsOqCeWc-EPRAmVuScCt59kn90w1qjqkYffuyLyqn4UVYgMb3CzO6jY3rztMOijLHPc.NCv4_0leHfWhW3GFjg9d-g   

I will say I found a workaround for my problem, however this will not work for everyone.  It is still most definitely a TurboTax problem.  I did a system restore on my computer for my current return as I waited almost two weeks before I started back in working on my return.  Luckily, my computer was able to revert back to a restore point from 12 days earlier.  This also brought back all of my previous years returns that had been lost.   I then saved all of them on a flash drive and took the flash drive out.  Unfortunately, I lost some other files I had saved on my computer during that 12 day period as well!   While continuing to leave the flash drive not inserted, I reopened TT and it did the update again.   This time all my files were there and it didn’t delete them permanently.   This was a couple weeks ago and but I did not jump back into this forum thread until now.  This may be helpful for some still working on their returns.  The caveat is- not everyone will have system restore set up on their computer and the restore point may be too old to even capture the work they recently completed on their return.  This workaround doesn’t take away from the fact that clearly there is something wrong with the software and it deleting saved files on firmware updates!  What I don’t understand is why it deleted the files the first time I updated but not the second time with the same update.   Obviously it was still happening to many people after I did the update the second time successfully without losing all my returns.   Something is definitely wrong and Intuit hasn’t owned up to it.  There is no way they do not know about this!   After I was able to get current return and previous returns back, I said enough is enough and hired a CPA to finish my taxes.  I will never again use TurboTax moving forward!