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In TurboTax Desktop: select federal taxes Select Wages & Income Select I'll choose what I work on Select IRA, 401(k), Pension Plan Withdrawals (1099-R) under Retirement Plans and Social Security On the Your 1099-R summary screen, select the blue button with that says Add another 109-R.    

I just found a way to work around this error message. Go to Tools on the lower-left side of the screen > click Tools > select Forms > then choose Tuition/School Form. Once you complete this step, you should be able to submit your taxes.

Beware of these types of text messages as they could be a scam. The safe way to verify the status of your return, is log in directly to your TurboTax account. Follow these steps: How do I check my e-file status? Accepted means your tax return was received by the IRS and you did not do anything wrong.    Never click on links from questionable text messages or emails.  Taxpayer Beware: Email Phishing Scams Keeping Yourself Safe from Tax Scams Today  

Paying your fees did not file your tax return.   Did you go all the way though the FILE section to the big orange button that said "Transmit my returns now?"    If you did not do that, your return has not yet been filed.

Hi @SuziM are you able to assist me with the same issue? I received the email with promotional discount as well and it does not work. I’ve tried erasing cookies and relogging in. Unfortunately I need to file now before the deadline so do I have any recourse to get a credit after payment?