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I have the software version. I cleared my cache and my cookies. restarted computer. It worked until I saved my file to come back to it. When I started my taxes again. The box was checked again. I deleted my one INT form and reentered. That did not work. I am almost to the point of deleting everything and starting again. Aaarrggh!!!

Sounds like you did not e-file the return or the return was rejected and you did not notice last year.   You can still file the return but now it must be filed by mail.   You will have to pay your TurboTax fees in order to print it, then sign and date it in ink and mail it in.   DID YOU E-FILE?   Did you e-file?   Did you go through all three steps of the FILE section and click a big orange button that said “Transmit my returns now?”     When you e-file your return you will get two emails from TurboTax.  The first one will say your return has been transmitted; the second one will tell you the IRS has accepted  or rejected your federal e-file.  If you filed a state return, there will be a third email (usually a day or two later) that tells you if the state e-file was accepted or rejected.   Check your e-file status:   https://turbotax.intuit.com/tax-tools/efile-status-lookup/    What does it say in your account?  Does it show that the return was accepted?   Or does it say something else---like "rejected," "printed," or "ready to mail?”   If you discover or realize that your e-file was rejected, or just never filed, you will need to print it, sign and date it in ink, and file it by mail now, since e-filing is closed for returns for tax year 2024.      You will be able to access the 2024 return you started by using the exact same account and user ID that you used when you started it.   But you can no longer use online software for any further changes.       Start a 2025  return online and enter some personal information  so that the menu on the left opens up and lets you access your past year returns.   Online tax preparation and e-filing for 2024  returns is now permanently closed.    Now it is too late to use online software or to e-file. If you have any changes/corrections at all to make to your 2024 return, you now have to complete it using desktop software, which you must download to a full PC or Mac  (not to a mobile device).Then you need to print, sign and mail it.   https://ttlc.intuit.com/turbotax-support/en-us/help-article/printers-printing/finish-prior-year-return-started-turbotax-online/L9Oe4M90A_US_en_US?uid=m68tffpe   If you already paid for your online software you can ask customer support for a download of the desktop software.   They are available from 5 a.m. to 9 p.m. Pacific time   https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number     If you are getting a refund, there is no penalty for filing late.  If you owe tax due, then file and pay the amount due as shown on the Form 1040, but expect a bill later from the IRS for the penalty and interest you will owe.  Only the IRS will calculate this—TurboTax will not calculate it.     When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.   Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.    

@ tcudixie wrote: Hi, thanks. Yes I have checked - it shows return accepted but not proceeded for refund yet. I filed mid January. I called the number and they won't transfer me to a live agent. It directs me to the website to track it. I've never had this issue so unsure what the problem is and have had zero messages from IRS.  One "trick" at the IRS phone's robot is not to mention the word "refund."   Try saying "speak to representative  (or agent) about my account."  You may have to say it more than once before it gets tired and lets you through.   If you are having a financial hardship or continue to be unable to reach the IRS customer service, you can try the IRS Taxpayer Advocate Service to see if they will help you. https://www.irs.gov/advocate/who-may-use-the-taxpayer-advocate-service

If you have an error 8962 in TurboTax that relates to Box 12c on Form 1095-A, it usually indicates there is a mismatch between your entered data regarding your Form 1095-A and IRS records.   This often occurs when there is inaccurate or zero-valued monthly premium amounts entered. To fix it, delete the Form 1095-A and re-enter the data manually and try to e-file again.    Make sure all 12 months have correct and non-zero amounts.   If you believe your Form 1095-A is incorrect, you should contact the state or federal Marketplace from which you received coverage. The Marketplace may need to send you a corrected Form 1095-A.   Do not enter "0" in blank boxes on your 1095-A form. Leaving them blank is usually required to avoid errors. Also, make sure there are no extra spaces or characters in the fields. To delete your Form 1095-A if you are using TurboTax Online: In your left panel of your TurboTax screen click on "Tax Tools" And then Click on "Tools" Click on "Delete a Form" Scroll through your list of Forms Click the garbage can next to "Form 1095-A"  To delete Form 1095-A if you are using TurboTax Desktop: Click on "Forms" in the upper right of your TurboTax screen to switch to "Forms Mode" In your left panel scroll down and look for "Form 1095-A" In your right panel at the bottom of Form 1095-A click on "Delete Form" Click on "Yes" to confirm the deletion To get back to your screens in TurboTax where you can re-enter this Form 1095-A information you can: Click on "Search" at the top right of your TurboTax screen, Type "Form 1095-A" into the search bar and Click on the link "Jump to Form 1095-A".   Click here for additional information regarding entering your Form 1095-A.   Click here for additional information on Form 1095-A and the Premium Tax Credit.

If you are self-employed (Schedule C or Schedule F), the deduction is claimed as some or all of the self-employed retirement deduction (Business Items -> Business Deductions & Credits).  If the business is some other type of entity, the deduction is claimed on the employers tax return.  Nothing about a SIMPLE IRA contribution is to be entered under Deductions & Credits.  Remove the $16,500 entry that you made there.

Please clarify. Have you entered state and local taxes into TurboTax? If so, review your entries to see if your manual calculation included all of the different types of state and local taxes that TurboTax may have determined to be deductible up to $40,000.   See this TurboTax tips article for more information about the SALT deduction for 2025.   TurboTax calculations are 100% accurate and our software is tested and retested to ensure that you get your maximum refund, guaranteed. See this tax tips article for more information.  

"5 days early" means you are supposed to receive your federal refund from one to five days sooner than the refund date shown on the IRS refund site.   If it does not meet that "at least one day sooner" date, they are supposed to refund the $35 fee.   You have to pay attention to the date on the IRS refund site. You need your filing status, your Social Security number and the exact amount  (line 35a of your 2025 Form 1040) of your federal refund to track your Federal refund:    https://www.irs.gov/refunds  

MY RETURN IS UNDER REVIEW The IRS is getting more and more vigilant to prevent identity theft and fraud.   People who file very early in the season are sometimes scrutinized more.  Do not take it personally.   TurboTax does not get any information from the IRS after they accept your return, so no one at TT knows that your refund is delayed or why.  All you can do is wait for the IRS to finish processing your return.  Watch the refund site.  If the IRS wants more information from you they will request it. If they want you to verify your identity, you must follow the IRS’s instructions in order to do that.   In many cases they will send you a letter—and you will have to wait for that letter.

In TurboTax Online Premium, you may enter the sale by following these steps:         Down the left side of the screen, click Federal. Down the left side of the screen, click Wages & Income. Scroll down to Investments and Savings and click the down arrow to the right. Click Start / Revisit to the right of Stocks, Cryptocurrency, Mutual Funds, Bonds, Other. Click Add investments. At the screen Save time and connect your financial accounts, click Enter a different way. At the screen How do you want to add your docs?, click Type it in myself. At the screen OK, let’s start with one investment type, select Other.  Continue. At the screen Tell us more about this sale, enter the information. Click Continue. At the screen Review this XXX sale, enter information. Click Continue. At the screen Review your XXX sale, repeat as necessary by clicking Add another sale.  Click Continue.

Hi, thanks. Yes I have checked - it shows return accepted but not proceeded for refund yet. I filed mid January. I called the number and they won't transfer me to a live agent. It directs me to the website to track it. I've never had this issue so unsure what the problem is and have had zero messages from IRS. 

No one from the user forum can call you, nor can we do anything to connect you to a "live" expert or customer service rep.   All of us in the user forum are humans, though.   Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.   To call TurboTax customer support https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh     If you are paying for "Expert Assist" https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-setup/connect-tax-expert-turbotax-live/L73wOZD5D_US_en_US?uid=m8zw1pbb  

To fix TurboTax freezing at the captcha screen after installation, disable any active VPN, as these frequently block authentication. Other effective solutions include switching to an incognito/private browser window, clearing your browser's  Cache and Cookies, and temporarily disabling ad-blockers or firewall software.   @user17730826991