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You bought a License Code to download and install the Desktop PREMIER version not the Online Premium version.    You can switch to the desktop program without starting over.  You need a full Windows 11 or Mac OS 14 computer to install the Desktop program.   How to get started with the Desktop program, install and activate it https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbotax-com/L7u9oLEkq_US_en_US?uid=luqgvzrd   If you filled out the Online version you can switch to the Desktop program without paying for Online. To continue in the desktop version see this……. https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

If you have a Code D in Box 12 of your Form W-2  you should select code D from the dropdown menu. When you are inputting your Form W-2 it says select a letter, and then hit the down-facing arrow and select D from the list. It is for Elective deferrals to your 401(K) plan. And then enter the amount where it says Box 12 - Amount.   To get back to your W-2 screens in TurboTax you can:   Click on "Search" in the top right of your TurboTax screen. Type "W-2" in the search bar. Click on the link "Jump to W-2" Continue through your TurboTax screens to complete your entry and answer any follow-up screens. If you have additional information or questions regarding this, please return to Community and we would be glad to help.

To see what is causing your return to be rejected and find out how to fix it:   Sign in to your account Select the Fix my return button Follow any “fix it” instructions to update the information causing the rejection.  What does my rejected return code mean and how do I fix it? If TurboTax is not letting you continue, you can try the following: Go out of your program and go back in. Clear your cache and cookies. Try a different Web Browser. If you are using TurboTax Desktop make sure all updates have been run on your program. You can do this by clicking on "Online" in the black bar across the top of your TurboTax screen. And then select "Check for Updates". If you have any additional questions or information regarding this please return to TurboTax Community and we would be glad to help.

I tried calling support multiple times but it just takes me to the automated service and says to use "Help" in the online application, no matter which option I select. Under "Help" I don't see any way to have a support chat, only frequently asked questions.    

Yes, you can still enter it, see the steps below to enter it on your return:   Open your return Go to IP PIN On the Identity Protection PIN screen, answer Yes. Select Add and enter your IP PIN in the space provided. Select Continue, then select Done.   If you still need to get one, visit IRS IP PIN for further information on how to get a one.    

No one in this forum can help with that.  We have no involvement in assigning or connecting users with the "experts" for Live Assist or Full Service.   To call TurboTax customer support https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh  

@PatriciaV, just to continue this thread. It is not possible to manually enter anything on line 30 of the MI-1040 form. I was able to do that last year (line 29), but it says 'not supported' and it's not possible to enter anything through the forms interface through TurboTax Desktop (Home & Business).

Once your tax return is released to the IRS, TurboTax has no control over it. However, the IRS has published an article because delays happen so frequently. Why it may take longer than 21 days for some taxpayers to receive their federal refund The IRS states, "To check the status of a refund, taxpayers should use the Where's My Refund? tool on IRS.gov."

Where do I find my AGI?   https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947   Your 2024 tax return shows your 2024 Adjusted Gross Income  (AGI)  If you filed a joint return then the AGI is the same for each of you.   Form 1040        line 11   If entering the amount from your 2024 tax return does not work, then try entering “0” instead.  If that does not work and you still cannot e-file, then print, sign, and mail your tax return.   You can get a free transcript of your past return from the IRS:   https://www.irs.gov/individuals/get-transcript Note: If you filed late or amended your return, your correct 2024 AGI may not be in the system.  https://ttlc.intuit.com/questions/1944348-how-do-i-print-and-mail-my-return-in-turbotax-online Note:  If you mail your federal return, you will also need to mail your state return.  You will not be able to e-file your state return.

Sorry---the sad news is that ---unlike desktop software---   with online TurboTax you only get one return per fee, so each of your kids' returns will need its own email, account and user ID, and you pay for each one.     When you use online TurboTax software you get one return per fee.   Each return needs its own email, account and user ID.   If you use the same account and user ID for a second return, the second one overwrites the first return and it is lost forever.   https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-online/00/25596 https://turbotax.intuit.com/personal-taxes/online/file-your-own-taxes/       How to transfer last year’s return?    https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/transfer-last-year-return-turbotax-online/L279eUvY2_US_en_US?uid=m6ayqk1s  

Are you asking how to find your Form 1040--your tax return?   Or are you asking about your refund---the money you are expecting to get back after filing and the IRS processes the return?   If you are asking about your refund: TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  “21 days”  is not a promise from TurboTax or the IRS.      First, check your e-file status to see if your return was accepted:  https://turbotax.intuit.com/tax-tools/efile-status-lookup/   Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.     You need your filing status, your Social Security number and the exact amount  (line 35a of your 2025 Form 1040) of your federal refund to track your Federal refund:    https://www.irs.gov/refunds   To track your state refund:     https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/track-state-refund/L3jgO8PGs_US_en_US?uid=lt447ebr   If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing     https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/refunds-take-longer-others/L14YlqFrH_US_en_US?uid=lexdr7zh . https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/irs-refund-taking-longer-21-days/L2vRAJbdU_US_en_US?uid=lexe7lst         If you are getting earned income credit on line 27 or additional child tax credit on line 28 You are subject to the delay required by the PATH act.  Do not expect your refund before early March   https://ttlc.intuit.com/turbotax-support/en-us/help-article/internal-revenue-service/federal-refunds-delayed-due-path-act/L5jnQJsBi_US_en_US   Note:  “Accepted” is not the same as “approved”.  TurboTax tells you the e-file was accepted if the IRS deems that there is enough information on the return for them to take it in for processing.   Only the IRS can approve of the refund, which is a later stage of processing.  If the IRS approves your refund they will provide a date for the refund to be issued.   FROM THE IRS WHERE’S MY REFUND SITE: https://www.irs.gov/wheres-my-refund How it works Where's My Refund shows your refund status: Return Received – We received your return and are processing it. Refund Approved – We approved your refund and are preparing to issue it by the date shown. Refund Sent – We sent the refund to your bank or to you in the mail. It may take 5 days for it to show in your bank account or several weeks for your check to arrive in the mail.       If you cannot find your tax return:   Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.     https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx Account Recovery  

Desktop Win11.  Moved files from old Win10 computer.  Not doing OnLine.  I made a backup copy of the old hard drive.  I cannot find a file named *.tax2024 on that drive.  What file name and in what folder should I be looking for.  I did both US and NY state taxes.

This isnot about w10 versus W 11 that is a personal choice for as long as someone wants. I got TT Desktop 2025 working on W10.   there is always a way, When TT installs it corrupts the C++ distribution files.  I uninstalled (not repaired) and reinstalled the X86 and X64 versions -- which ever is the most recent for your computer as they are backwards compatible.  Then it an on W10.  

Yes, you can prepare a tax return for tax year 2023. Here's a link to download the correct software. https://turbotax.intuit.com/personal-taxes/past-years-products/2023/ Please note, however, that you are usually unable to efile older-year tax returns using Turbo Tax. You will need to print the return and mail it to the taxing authority. Our e-filing window for non-corporate and non-partnership returns goes from January to mid-October of the calendar year that immediately follows the tax year. Can I e-file 2024, 2023, or earlier tax returns?"