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I'm pretty frustrated about this as well. Just for kicks and wanting to know what my refund or owed would be I punched everything into H&R Blocks online service. I'll will likely submit through them since they're actually ready for submission.

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”   https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh

This may explain what is happening.  The way that you report your cryptocurrency activity is changing.    This tax year introduces a new IRS tax form 1099-DA Digital Asset Proceeds From Broker Transactions.    IRS Form 1099-DA is required to be filed by brokers dealing with digital assets like cryptocurrency and NFTs (non-fungible tokens). Brokers, digital trading platforms, payment processors, and hosted wallet providers have to issue this form for all digital asset sales or exchanges starting from January 1, 2025.   IRS Form 1099-DA will be used by brokers to report proceeds from (and in some cases, basis for) digital asset dispositions to you and the IRS. For your 2025 tax return, the IRS form 1099-DA will report transactions where you disposed, sold, exchanged or transferred ownership of digital assets:   For another digital asset For U.S. dollars or other currency In exchange or trade for property, goods or services in any amount To pay for broker transaction costs with digital assets   Use IRS form 1099-DA and your other records to report your income on your tax return.  You may need to calculate basis before you file your tax return.  

@user17690094137    The IRS is only pulling test files right now...to make sure their computers & calculations are working right. One year, the IRS discovered a major error in their calculations, and the early-filers (who were supposedly "Accepted" in the test  runs) had to re-file later and ended up getting processed after those who filed later.   So, your boyfriend was one of the "tests".   During the week of 26 January is when the IRS will officially start....anytime that week, since they won't try to access millions of files all at the same time.   good luck.

I don't know if my last reply posted, so I will send it again. I just called my local IRS office and they told me that the 2025 1099-R is available. The IRS website still lists it as "Info only" when I checked it after my telephone call. There is most likely a lag in the time it is available to the time it is relayed to vendors and updated on the IRS website. Let's hope for a short time lag. cv

Like DoninGA said, the IRS will officially begin accepting and processing 2025 tax returns on Monday, January 26, 2026. They do some testing prior to that time so if you get an acceptance from the IRS it means your return was part of the testing.