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@Poeticsong725 Ok...But that is the only way to get a refund for an incorrect billing.   What exactly were charged for?  See this for how to review your TurboTax account fees - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbotax-online/L1XnIzgzg_US_en_US

Clearly not an option. Took the automated system 8 minutes to spell my very simple common English 3 letter last name properly just to tell me the wait time is over an hour. Eff that. This company is disgusting these days. Gets worse every year

If you have two W-2 forms with the same Employer Identification Number, and they withheld more than the maximum Social Security withholding ($10,918 for 2025), you should go to the employer and ask them to issue you a corrected W-2 and refund the excess Social Security withholding back to you.   If the employer refuses to correct the W-2, you can claim a refund of the excess Social Security tax withheld on Form 843.  This form is not supported by TurboTax and cannot be e-filed.  It will need to be filled out manually and mailed to the IRS.   If you had two W-2 forms with different Employer Identification Numbers, you can enter both forms in TurboTax and any excess Social Security tax withheld will get refunded back to you when you file your tax return.  The amount of the excess is reported on Schedule 3, line 11.   See Can I get a refund for excess Social Security Tax withheld? for more information.

Hi,   Thank you for the reply.  I changed the $10k to zero on the student worksheet (line 18) on the form, not line 17.  After that change, the $5,213 in additional income disappeared and I haven't deleted the 1098-Q form his return.  Also noticed the AOC credit he was getting also went away so his refund was adjusted downward.   Does all this make sense to you, is this the correct approach?

@Poeticsong725 You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue   Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

Did you e-file state your tax return and was it accepted? Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.   You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large button labeled "Transmit my returns now".   After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.   Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.   To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product. If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/track-state-refund/L3jgO8PGs_...  

Federal and state refunds come from completely separate entities,  There is no rule as to which one will come first or how much time there will be between their arrivals.  Some states process returns quickly and some are very slow.   STATE RETURN Make sure your state return was accepted:  https://turbotax.intuit.com/tax-tools/efile-status-lookup/   To track your state refund:       ttps://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/track-state-refund/L3jgO8PGs_US_en_US?uid=lt447ebr https://ttlc.intuit.com/turbotax-support/en-us/help-article/state-taxes/contact-state-department-revenue/L9qVToi02_US_en_US?uid=m6e06um0

When I checked out it said it was charging me $119. If I wanted to pay with my refund there would be a forty dollar fee. I chose to pay with CC to avoid that. It never showed a different amount until I got the confirmation email "thank you for your $159 payment"   Excuse me what?  Shady shady shady

The final amount on form 5695 on the federal return flows to line 5a on Schedule 3 (1040) as a nonrefundable credit. It is not part of the federal Schedule A, which is Itemized Deductions. Credits don't belong on Schedule A.   This being the case, the 25C credit does not affect Arizona income. However, if you see some late breaking news, please let us know about it.

DID YOU E-FILE?   Did you e-file?   Did you go through all three steps of the FILE section and click a big orange button that said “Transmit my returns now?”     When you e-file your return you will get two emails from TurboTax.  The first one will say your return has been transmitted; the second one will tell you the IRS has accepted  or rejected your federal e-file.  If you filed a state return, there will be a third email (usually a day or two later) that tells you if the state e-file was accepted or rejected.   Check your e-file status:   https://turbotax.intuit.com/tax-tools/efile-status-lookup/    What does it say in your account?  Does it show that the return was accepted?   Or does it say something else---like "rejected," "printed," or "ready to mail?”   If you discover or realize that your e-file was rejected, or just never filed, you will need to print it, sign and date it in ink, and file it by mail now, since e-filing is closed for returns for tax year 2024.     If the return was accepted, what does the IRS refund site say?   You need your filing status, your Social Security number and the exact amount  (line 35a of your 2024 Form 1040) of your federal refund to track your Federal refund:    https://www.irs.gov/refunds