turbotax icon
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

All Posts

If you have not received your refund from last year and you checked the IRS website for "Where's My Refund" and it says your tax return was accepted and is still being processed, you should contact t... See more...
If you have not received your refund from last year and you checked the IRS website for "Where's My Refund" and it says your tax return was accepted and is still being processed, you should contact the IRS:   Before you call, make sure you know or have the following information handy:   Social Security cards and birth dates for those who were on the return you are calling about An Individual Taxpayer Identification Number (ITIN) letter if you don’t have a Social Security number (SSN) Filing status – Single, Head of Household, Married Filing Joint or Married Filing Separate Your prior-year tax return. We may need to verify your identity before answering certain questions A copy of the tax return you’re calling about Any letters or notices we sent you IRS phone numbers:   Customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. local time, unless otherwise noted. Residents of Alaska and Hawaii follow Pacific time. Puerto Rico phone lines are open 8 a.m. to 8 p.m. local time. Individuals: 800-829-1040 Businesses: 800-829-4933 People with hearing impairments: 800-829-4059 (TDD) See Tax Topic 102. Exempt organizations, retirement plan administrators, and government: 877-829-5500 (Monday through Friday, 8 a.m. to 5 p.m. local time) Estate and gift: 866-699-4083 (Monday through Friday, 8 a.m. to 4 p.m. Eastern time; Forms 706 United States Estate (and Generation-Skipping Transfer) Tax Return and 709, United States Gift (and Generation-Skipping Transfer) Tax Return only) Excise tax function: 866-699-4096 (Monday through Friday, 8 a.m. to 6 p.m. Eastern time) If you live outside the United States Hours of availability vary by location. Please see our International Services page. Face-to-face assistance In certain areas, the IRS has local offices you may visit to receive assistance. All offices operate by appointment.
Changing my default browser from Chrome to Firefox fixed this for me
Thank you so much for posting this!  I was ready to start smashing things after going through the friggen interview 7 times to find the additional educational expenses screen...that no longer exists.... See more...
Thank you so much for posting this!  I was ready to start smashing things after going through the friggen interview 7 times to find the additional educational expenses screen...that no longer exists.  Every year my wife has to listen to me vent that the 1099-Q and educational expenses is so frustrating and this year, it finally convinced me to switch to another tax program.   PS We switched brokerages in 2025 and had two 1099-Qs for trustee to trustee transfers and after entering in the income section of TurboxTax it added $15K in additional taxes...GRRRR.  Deleted 1099-Qs, shutdown computer, poured a drink and slept on it.  Came back this morning and re-entered them into the Deductions section and worked correctly.  I thought, YAY, making progress in this section but then hit the bug you reported.
Hi, there is a defect in desktop version of TurboTax 2025 for trusts and businesses.  The field with the street address for a trustee can no be changed.  The name, city and state can be changed, but ... See more...
Hi, there is a defect in desktop version of TurboTax 2025 for trusts and businesses.  The field with the street address for a trustee can no be changed.  The name, city and state can be changed, but not the street address.  The field is locked.     This is not a community question --- it is a bug report.  However this appears to be the only way to report a defect to you.   This is blocking my ability to file three trust returns.
To remove the Up to 5 Days Early refund option in TurboTax, go back through the File section and change your refund method to standard direct deposit. You can only make this change if you have not ye... See more...
To remove the Up to 5 Days Early refund option in TurboTax, go back through the File section and change your refund method to standard direct deposit. You can only make this change if you have not yet submitted your return.    If your refund doesn’t arrive at least one day before the IRS scheduled date, you won't be charged the fee.
Changing from Chrome to Firefox as my default browser fixed this for me
To delete a form in TurboTax Online, follow these steps: Open or continue your return. On Tax Home, select Start, Continue, or Pick up where you left off to enter your return. In the... See more...
To delete a form in TurboTax Online, follow these steps: Open or continue your return. On Tax Home, select Start, Continue, or Pick up where you left off to enter your return. In the left menu, select Tax Tools and then Tools. In the pop-up window Tool Center, choose Delete a form. Select Delete next to the form, schedule, and worksheet in the list and follow the instructions. TurboTax FAQ - How do I view and delete forms in TurboTax Online?   You should be able to find Form 2555 in the federal 1040 list using the left and right arrow buttons to navigate. Note: you may see a trashcan icon instead of a delete button, select that.
Try clearing cache and deleting cookies.    Go back to the 1099-SA entry screen and click on Add.      
Well said. This is unnecessarily confusing and misleading on Turbotax's part.
He never received his taxes last year either. what can i do to fix thuis
If you are over 59 1/2 and had the Roth IRA for 5 years then your distributions are Qualified Distributions and your Form 1099-R should have code Q or T and you can ignore the question about the cont... See more...
If you are over 59 1/2 and had the Roth IRA for 5 years then your distributions are Qualified Distributions and your Form 1099-R should have code Q or T and you can ignore the question about the contributions made prior to 2025. 
Can you clarify if you have the Third Party Sick pay box checked on the W2? Also check that you indicate it is Paid Family Leave on the "Let's check for other situations" page.  @shotz17 
You cannot change or add anything on the return that you just e-filed, nor can you stop it.  It is too late, just like when you put an envelope in a US mailbox on the corner.  The IRS does not allow ... See more...
You cannot change or add anything on the return that you just e-filed, nor can you stop it.  It is too late, just like when you put an envelope in a US mailbox on the corner.  The IRS does not allow you to take it back.   If you left out a W-2, a 1099G, or a dependent, or a 1099 etc…DO NOT change your return while it is “pending.”  The changes will go nowhere.   Now you have to wait until the IRS either rejects or accepts your return.  If your return is rejected, you will be able to go into your account and make the necessary changes to your tax return and re-submit your return.    Sometimes—not always— the IRS corrects your mistakes, while they are processing your return.    If the IRS accepts your return, however, then you have to wait longer until it has been fully processed and you have received your refund.  THEN you can prepare an amended tax return and e-file or mail  it in. You have to be able to work from that return exactly the way it was when it was e-filed originally.  You will need to use a form called a 1040X.     Meanwhile, DO NOT go in and start changing anything on your return in the system, or you will make a mess for yourself.  Sit tight and wait until you see what the IRS does with the return you just e-filed   The Form 1040X is scheduled to be available on February 26.   The date is subject to change, so check on 2-26  to see if it is ready.   Before that, do not change anything at all on your return.         Did you say you could not be claimed as someone else’s dependent, but it turns out your parent(s) can claim you?  Now your parents’ return is being rejected when they e-file, or it will be rejected.    Your part in fixing this will be to wait until the IRS has fully processed your tax return, and then you must amend your own return.  You use a form called a 1040X.   You will go to MY INFO and go through the interview questions to the one that asks if someone else can claim you as a dependent.  Say YES.   Meanwhile, your parent(s) do not need to wait for you to amend.  Waiting will not help them at all.   They can either print, sign and date their return in ink, and file it by mail.   OR   GET IP pin in order to e-file if your dependent’s SSN was claimed on another return   https://www.irs.gov/newsroom/irs-takes-steps-to-help-prevent-refund-delays-by-accepting-duplicate-dependent-returns-with-an-ip-pin-for-2025-filing-season-taxpayers-encouraged-to-sign-up-soon-for-ip-pin-online-account     https://www.irs.gov/identity-theft-fraud-scams/get-an-identity-protection-pin     If you are the parent whose e-file has been rejected—- follow the steps above to file your own tax return that claims your child.   If it is any comfort, you (and your parents) are among many young tax filers who make this mistake.  We will be seeing plenty of posts just like yours.   And posts from the parents whose e-files were rejected....      
This past fall, I had two attic ventilation fans installed for $1595 with the understanding I would be able to recover $475 in tax credit. When in Turbotax, this doesn't seem to qualify for the tax c... See more...
This past fall, I had two attic ventilation fans installed for $1595 with the understanding I would be able to recover $475 in tax credit. When in Turbotax, this doesn't seem to qualify for the tax credit under the Home Inflation Reduction Act. I reached out to the company that sold and installed the fans, and they directed me back to the Inflation Reduction Act. I have tried to figure out how this will work, and it doesn't seem like it will. Was I ripped off? 
Click on Tax Tools on the left side of the online program screen Click on Tools Click on Delete a form   Note - There may be multiple pages of your tax return forms and schedules so click on ... See more...
Click on Tax Tools on the left side of the online program screen Click on Tools Click on Delete a form   Note - There may be multiple pages of your tax return forms and schedules so click on the page number or right arrow (>) shown at the bottom of the federal tax return forms.