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Are you on the Import screen?  Don't enter a name and scroll down to the bottom and pick Skip Import or I'll enter it a different way.   When you get to the interest entry screen you just need to enter the name and put the amount in box 3.   If you don't see box 3 you need to check the little box on the left for ….My form has info in more than just box 1 (this is uncommon).

If your bank or financial institution is not on the drop down list, click the words “I’ll type it in myself” and key in your information by hand.     See if your financial institution is on the Partner List - If not, you will have to enter the information manually.  

Make sure you have entered your child as a dependent in My Info, and that you have entered the child's Social Security number.   DONE   Careful— do not say that your child’s SSN is not valid for employment.  If your child was born in 2025 make sure you said he lived with you the whole year.  There is an oddly worded question that asks if the child paid over half their own support.  Say NO to that question. DONE   If your dependent was a full-time college student, make sure you were careful on the MY INFO screen for “Uncommon situations” and that you indicated there that they were a student. STILL IN HIGH SCHOOL   Have you entered income from working in 2025?  If not,  you will not receive an income tax refund based on having dependent children. I HAVE 1099 INCOME, SAME AS PREVIOUS YEARS.   I have done all of the above. Still not calculating the credit. 

You will have to create a new account since the TurboTax online editions can only be used for one tax return per account and User ID. To create a new account will need to also create a new User ID and use a new email address. Go to this TurboTax website and click on Sign up to create a new account - https://turbotax.intuit.com/personal-taxes/online/file-your-own-taxes/

If you indicated in TurboTax that you did not receive a W-2 or 1099-R it will create a Form 4852 as a substitute.  You will need to find the entry and/or form and delete it so you can efile.  (There is a follow-up question to W-2 or 1099-R that you did not receive the form or need to complete a substitute form.     For the steps to delete the form, see How do I view and delete forms in TurboTax Online? or How do you delete a form that was incorrectly entered?   Form 4852 serves as a substitute for Form W-2, Form W-2c, and Form 1099-R (original or corrected), and is completed by taxpayers or their representatives when: Their employer or payer does not give them a Form W-2 or Form 1099-R. An employer or payer has issued an incorrect Form W-2 or Form 1099-R. About Form 4852, Substitute for Form W-2, Wage and Tax Statement, or Form 1099-R, Distributions From Pensions, Annuities, Retirement or Profit-Sharing Plans, IRAs, Insurance Contracts, etc.

When you use online TurboTax software you get one return per fee.   Each return needs its own email, account and user ID.   If you use the same account and user ID for a second return, the second one overwrites the first return and it is lost forever.     https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-online/00/25596 https://turbotax.intuit.com/personal-taxes/online/file-your-own-taxes/

You are not required to enter a drivers license to e-file your federal return so you can skip that screen.   Your state might be picky about a DL or state ID, though, and you might need to file your state by mail.