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@ flowerchild0610 wrote: Want to access prior years data using the version of Turbo tax desktop that I used for that year and is still installed on my PC. When I try to access it, it only allows me to start a new return. Is all that data gone? Did I miss something that told me about this? Thx Are you using the Windows or Mac version? It could just be that the large shortcut icons are not in your TurboTax main screen.    First see if you can find evidence of the data files at all using the steps below.     For past year returns prepared in desktop software, search your entire system for any files ending in *.taxYYYY where you put the year for YYYY, such as *.tax2024 or you can search on just *.tax and that might work.    See if those searches find them.  If not, post back.   In Windows, the default folder is the Documents\TurboTax folder.   Also check any external backup you have including cloud backup like OneDrive, if applicable.

This is most likely a browser settings issue keeping the Captcha from working properly.   NOTE:   Are you by any chance using any ad blockers or script blockers?   If so, that may be blocking the Captcha.   Otherwise, here's how to troubleshoot: First, simply refresh the page in your browser and see if that changes anything. If not, then log out and clear your browser Internet cache. Close the browser and reopen it. Make sure cookies are allowed/enabled in your browser settings so the Captcha will appear. Log in and try again. If still unsuccessful, close browser and reopen using a private window/private browsing (aka "incognito mode"). Log in with the private window (again making sure cookies are allowed) and try the efile again. Or if still a problem after all that, see if trying a different browser (with cookies allowed) will solve it.

Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.   Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.    If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/track-state-refund/L3jgO8PGs_...   After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website

The TurboTax online editions are only for tax year 2025 and cannot be changed.   To complete and file a 2024 tax return using TurboTax you would need to purchase, download and install on a personal computer one of the 2024 desktop editions from this website - https://turbotax.intuit.com/personal-taxes/past-years-products/   A 2024 tax return can only be printed and mailed, it cannot be e-filed using TurboTax.

@dylanwnash wrote: This was an automated reply from the chat bot. I don't have an error code yet as I have refiled in hopes of not getting rejected again. It has been rejected twice already. Is there some way I can find the previous error code or is there another way to check the current rejection status and/or status of my refund? . You should have received an email after each rejection.  If you didn't get the emails, also check your email's spam folder to see if they ended up there.  There are many reasons for rejections, so some clue is needed.  One of the more common ones is for an incorrect 2024 AGI used to verify one's return, but without the rejection error code or message, everything is just a guess.   I provided a FAQ below, you will see a video and a list of 30-35 error codes.   Once you know yours, you can click on the specific code link in that FAQ to get help with the problem.   Did you already efile again without correcting anything?   If you're efiling the same thing, then you're likely to get the same result.   You can't do anything until you get the result of your most recent efile.   While you're waiting to find out its result, see this video and FAQ (and the list of common error codes.)     FAQ:  How do I fix a rejected return? https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-return/fix-rejected-return/L7BVsYMWu_US_en_US   When you select "Fix my return", it should then display why your return was rejected.  The rejection error code should also be displayed but the font may be smaller.   The video at the FAQ above shows an example of an error code, but its in small font, and you may have to pause the video to see it.   It's right after the video clicks on "Fix My Return."

This worked for me today.   1.  Quit TurboTax 2025. 2.  Open your 2024 Tax File using TurboTax 2024. 3.  Update TurboTax 2024 when prompted. 4.  Resave your 2024 Tax File. 5.  Close TurboTax 2024.  6.  Reopen TurboTax 2025. 7.  Your 2024 Tax File should now be visible.

I'm having the same issue as Turbotax will not accept the QMID code for Weil McLain. The software updated yesterday and the issue persists. There is mention of a fix coming 02/13/2026 and hopefully it works.