Captcha not working.. I am not a robot.. how fix?

[mikeandkyler340]

Captcha not working. I am not a robot. how to fix?

[mesquitebean]

This is most likely a browser settings issue keeping the Captcha from working properly.

NOTE:   Are you by any chance using any ad blockers or script blockers?   If so, that may be blocking the Captcha.

Otherwise, here's how to troubleshoot:

• First, simply refresh the page in your browser and see if that changes anything.
• If not, then log out and clear your browser Internet cache.
• Close the browser and reopen it.
• Make sure cookies are allowed/enabled in your browser settings so the Captcha will appear.
• Log in and try again.
• If still unsuccessful, close browser and reopen using a private window/private browsing (aka "incognito mode").
• Log in with the private window (again making sure cookies are allowed) and try the efile again.

Or if still a problem after all that, see if trying a different browser (with cookies allowed) will solve it.