All Posts
January 15, 2026
10:56 AM
I'm getting "NOT STARTED" in several areas of the return in which I nave not only started, but in some cases completed. Why this obvious glitch?? What can I do to fix it as it is very unnerving and m...
See more...
I'm getting "NOT STARTED" in several areas of the return in which I nave not only started, but in some cases completed. Why this obvious glitch?? What can I do to fix it as it is very unnerving and makes me question the accuracy of the total product.
Topics:
January 15, 2026
10:53 AM
You are posting to a thread that has had no activity for a year.
First you need to check the IRS refund site to see if your refund was issued, and look to see how much they issued.
https://...
See more...
You are posting to a thread that has had no activity for a year.
First you need to check the IRS refund site to see if your refund was issued, and look to see how much they issued.
https://www.irs.gov/refunds
Your tax refund was not sent to TurboTax. TurboTax does not handle your refund at all.
Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.
You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com
How can I see my TurboTax fees?
https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbotax-online/L1XnIzgzg_US_en_US?uid=m682vq7k
What is Refund Processing Service?
@Mcarrillo0921
January 15, 2026
10:53 AM
This is happening to me in several areas!! Self-Employed income, etc... There is a glitch in the program. Makes me very leery of using a program with such obvious flaws.
January 15, 2026
10:51 AM
January 21
January 15, 2026
10:51 AM
obviously a problem with turbo tax programming
Topics:
January 15, 2026
10:51 AM
We cannot see your screen or your tax return. What did you "close" on? Did you purchase a house? Sell a house? Purchase or sell something else?
January 15, 2026
10:50 AM
@Neens Just noticed you said ProSeries. This is the Turbo Tax personal forum. Forum for ProSeries and Accountants https://accountants.intuit.com/support/en-us
January 15, 2026
10:50 AM
Aquí hay un par de sugerencias para este problema:
Borre su caché y las cookies, luego inténtelo de nuevo.
Verifique su nombre y apellido, así como su dirección. A veces, cuando el nombre...
See more...
Aquí hay un par de sugerencias para este problema:
Borre su caché y las cookies, luego inténtelo de nuevo.
Verifique su nombre y apellido, así como su dirección. A veces, cuando el nombre es demasiado largo o contiene caracteres no aceptables, la transmisión no se realiza correctamente.
January 15, 2026
10:50 AM
Did you ever get your refund im going through this right now.
January 15, 2026
10:46 AM
Topics:
January 15, 2026
10:43 AM
En mi declaración en TurboTax, el sistema reconoce que el número de identificación estatal de la empresa para la que trabajo tiene que tener 9 dígitos, y la mía en la W2 tiene solo 6 dígitos. El sist...
See more...
En mi declaración en TurboTax, el sistema reconoce que el número de identificación estatal de la empresa para la que trabajo tiene que tener 9 dígitos, y la mía en la W2 tiene solo 6 dígitos. El sistema me manda a ponerle tres ceros del antes y cuando voy a la casilla de la identificación estatal y le pongo los ceros me dice que ese número tiene que ser de 6 dígitos, que debo hacer?
January 15, 2026
10:43 AM
Have you entered income from working in 2025? If not, you will not receive an income tax refund based on having dependent children.
The maximum amount of the child tax credit is now $2200 p...
See more...
Have you entered income from working in 2025? If not, you will not receive an income tax refund based on having dependent children.
The maximum amount of the child tax credit is now $2200 per child; the refundable “additional child tax credit” amount is $1700. In order to get that credit, you have to have income from working.
Take the amount you earned from working. Subtract $2500. Multiply the rest by 15%. That is the additional child tax credit per child that you can get—- up to the maximum of $1700 per child. If the amount you earned from working was low, you will not get the full $1700 per child.
If your child is older than 16 at the end of 2025, you do not get the CTC. But you may still get the non-refundable $500 credit for other dependents instead.
https://ttlc.intuit.com/turbotax-support/en-us/help-article/taxation/child-tax-credit/L2lNhfGDl_US_en_US?uid=m68dfq2u
https://ttlc.intuit.com/turbotax-support/en-us/help-article/taxation/additional-child-tax-credit/L6xFeMFEf_US_en_US?uid=lqnuygah
https://www.irs.gov/help/ita/does-my-childdependent-qualify-for-the-child-tax-credit-or-the-credit-for-other-dependents
And for the Earned Income Credit—-
https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-credits-deductions/qualifications-earned-income-credit-eic-eitc/L7w4BFP32_US_en_US?uid=m62rmz09
https://www.irs.gov/credits-deductions/individuals/earned-income-tax-credit/use-the-eitc-assistant
https://www.irs.gov/pub/irs-pdf/p596.pdf
Look at your 2025 Form 1040 to see the child-related credits you received
PREVIEW 1040
https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-return/preview-turbotax-online-return-filing/L77WCkvnu_US_en_US?uid=m681fkhr
Child Tax Credit line 19
Credit for Other Dependents line 19
Earned Income Credit line 27
Additional Child Tax Credit line 28
January 15, 2026
10:42 AM
He lives with me and he only worked a few months, did not make 5K he is currently in jail since Sept 27 2025
Topics:
January 15, 2026
10:41 AM
Your tax return is sitting in "pending."
MY RETURN IS IN PENDING—what does that mean?
Did you e-file? Did you click that big orange button that said “Transmit my returns now?” If so, yo...
See more...
Your tax return is sitting in "pending."
MY RETURN IS IN PENDING—what does that mean?
Did you e-file? Did you click that big orange button that said “Transmit my returns now?” If so, your return is now in “pending” on a server. Do not try to change anything while your return is in pending.On January 26 the IRS will begin to accept/reject e-files. The IRS accepts a FEW returns in test batches ahead of January 26—-but that is very random. Watch your emails—including your spam folder—for the notice about whether your e-file has been accepted or rejected. If your return is rejected you will be able to make corrections before re-filing. If the return you e-filed is accepted you will have to wait until it has been fully processed and then amend it to fix any mistakes or omissions. It has been taking the IRS four to six months—sometimes longer—to process amended returns. If you e-filed your state return there will be another email later that tells you if the state was accepted or rejected.
WARNING: Do not try to change anything on your return while it is pending.
January 15, 2026
10:40 AM
Why aren't they deleting with the Delete Forms option?
Topics:
January 15, 2026
10:40 AM
Maybe you are waiting for some forms. Click Review to see if you are missing some forms needed in order to e-file.
Many federal and state forms are not yet available. Check here for form avai...
See more...
Maybe you are waiting for some forms. Click Review to see if you are missing some forms needed in order to e-file.
Many federal and state forms are not yet available. Check here for form availability. The dates are subject to change.
Tax form availability tool
Be patient.
IF you e-file now, your return will go into “pending” until the IRS starts to accept/reject returns in late January. You cannot make any changes while the return is on the server. The IRS will start to accept/reject 2025 e-files on January 26. And….a state return cannot be accepted until after the IRS accepts your federal return.
January 15, 2026
10:39 AM
Topics:
January 15, 2026
10:38 AM
Did you click that big orange button that said “Transmit my return now?” If you did that, you cannot do anything to fix it yet. You have to wait for the email that tells you if your return was acce...
See more...
Did you click that big orange button that said “Transmit my return now?” If you did that, you cannot do anything to fix it yet. You have to wait for the email that tells you if your return was accepted or rejected.
Since the IRS will not begin to accept/reject returns until January 26, you are going to be waiting in “pending” for awhile. Your return is sitting on a server, where you cannot fix it or get it back.
You cannot change or add anything on the return that you just e-filed, nor can you stop it. It is too late, just like when you put an envelope in a US mailbox on the corner. The IRS does not allow you to take it back.
If you left out a W-2, a 1099G, or a dependent, or a 1099 etc…DO NOT change your return while it is “pending.” The changes will go nowhere.
Now you have to wait until the IRS either rejects or accepts your return. If your return is rejected, you will be able to go into your account and make the necessary changes to your tax return and re-submit your return.
If the IRS accepts your return, however, then you have to wait longer until it has been fully processed and you have received your refund. THEN you can prepare an amended tax return and e-file or mail it in. You have to be able to work from that return exactly the way it was when it was e-filed originally. You will need to use a form called a 1040X.
Meanwhile, DO NOT go in and start changing anything on your return in the system, or you will make a mess for yourself. Sit tight and wait until you see what the IRS does with the return you just e-filed
The Form 1040X you need becomes available in late February, But wait until your return has been processed.
January 15, 2026
10:37 AM
@bonloz You posted on a old th read from a year ago for last year. This year the 1099R section should be ready on Jan 21, 2026. If you have the Desktop program you can enter it in Forms Mode.
January 15, 2026
10:36 AM
You have not mentioned what kind of income you had for 2025 (if any) but if you had health insurance from the marketplace you must file a tax return and enter your 1095A.
How to find your 1095-...
See more...
You have not mentioned what kind of income you had for 2025 (if any) but if you had health insurance from the marketplace you must file a tax return and enter your 1095A.
How to find your 1095-A online
Log in to your account.
Under "Your Existing Applications," select your 2025 application — not your 2026 application.
Select “Tax Forms."
Download all 1095-As.
Get screen-by-screen directions, with pictures (PDF, 504 KB).
As for a senior housing allowance---that must be a state credit, but you have not mentioned which state you are in. Information flows from your federal return to your state return so you will have to prepare a state return to get a housing credit.