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https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-mac-software/00/25609   https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/minimum-system-requirements-turbotax-windows/L8ZSsGqF1_US_en_US?uid=lph06daf  

        Has the earned income credit or child tax credit ever been disallowed for you?     That form is used if you are entering information to get the child tax credit or earned income credit.  If you are eligible for either credit, the form 8862 is added automatically.     Have you entered income earned from working?   Do you have a qualified dependent child under the age of 17?    Or a qualified dependent child for the earned income credit?   Or are you between the ages of 25 - 65 with income meeting the criteria to get earned income credit?         Make sure you have entered your child as a dependent in My Info, and that you have entered the child's Social Security number.    Careful— do not say that your child’s SSN is not valid for employment.  If your child was born in 2024 make sure you said he lived with you the whole year.  There is an oddly worded question that asks if the child paid over half their own support.  Say NO to that question.   Have you entered income from working in 2024?  If not,  you will not receive an income tax refund based on having dependent children.     The maximum amount of the child tax credit is now $2000 per child; the refundable “additional child tax credit” amount is $1700.   In order to get that credit, you have to have income from working.   Take the amount you earned from working.   Subtract $2500.   Multiply the rest by 15%.  That is the additional child tax credit per child that you can get—- up to the maximum of $1700 per child.   If the amount you earned from working was low, you will not get the full $1700 per child.    If your child is older than 16 at the end of 2024, you do not get the CTC.  But you may still get the non-refundable $500 credit for other dependents instead.   https://ttlc.intuit.com/turbotax-support/en-us/help-article/taxation/child-tax-credit/L2lNhfGDl_US_en_US?uid=m68dfq2u   https://ttlc.intuit.com/turbotax-support/en-us/help-article/taxation/additional-child-tax-credit/L6xFeMFEf_US_en_US?uid=lqnuygah https://www.irs.gov/help/ita/does-my-childdependent-qualify-for-the-child-tax-credit-or-the-credit-for-other-dependents     And for the Earned Income Credit—-   https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-credits-deductions/qualifications-earned-income-credit-eic-eitc/L7w4BFP32_US_en_US?uid=m62rmz09   https://www.irs.gov/credits-deductions/individuals/earned-income-tax-credit/use-the-eitc-assistant   https://www.irs.gov/pub/irs-pdf/p596.pdf   Look at your 2024 Form 1040 to see the child-related credits you received   PREVIEW 1040 https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-return/preview-turbotax-online-return-filing/L77WCkvnu_US_en_US?uid=m681fkhr   Child Tax Credit line 19 Credit for Other Dependents line 19 Earned Income Credit line 27 Additional Child Tax Credit line 28      

Desktop download software can only be used on a full PC or Mac, not on any kind of tablet or other mobile device.    If you only have a tablet, you should be using online software.   If you purchased the download and do not have a computer that meets the system requirements, you can request a refund for the download and then switch to online.   You cannot use the license code to pay for online TurboTax.   To request a refund for a TT product https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-product/L834M6uyW_US_en_US?uid=m6meybc2     ONLINE 2024 https://turbotax.intuit.com/personal-taxes/online/  

TurboTax receives no information from the IRS or your state after you file your return, whether you e-file or file by mail.   Once you file your return, it is between you and the IRS or you and the state.     Federal and state refunds come from completely separate entities,  There is no rule as to which one will come first or how much time there will be between their arrivals.  Some states process returns quickly and some are very slow.   STATE RETURN   To track your state refund:       ttps://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/track-state-refund/L3jgO8PGs_US_en_US?uid=lt447ebr https://ttlc.intuit.com/turbotax-support/en-us/help-article/state-taxes/contact-state-department-revenue/L9qVToi02_US_en_US?uid=m6e06um0  

Online Software   Forms and schedules supported vary by which version you use No Forms mode, but you can “preview” Form 1040 and Schedules 1, 2, or 3 before filing One return per fee Separate fees for federal and state returns Each return needs its own account and user ID Tax file is stored in online account for seven years Online software only available on Intuit site Can be used on any device with internet access        When you use Desktop TurboTax, which you install from a CD or download to your own hard drive, you can prepare and e-file multiple returns for the cost of the software.  You can e-file up to 5 Federal returns—more if you mail the additional ones.  If you have multiple returns to prepare for family members, Desktop is more cost effective.   Desktop --unless you specifically buy federal  Deluxe only from a retailer-- will include the software for one specific state.   You can prepare as many returns for that state as the number of federal returns you prepare.  E-filing state returns is an extra fee which can be avoided by printing and mailing the states.   Additional--other--state software is an additional fee for the software.     Desktop software includes "Forms" mode so that you can access and view all of the forms as you prepare your return; also includes a "What if?" feature which can be used to create estimated returns or to try out various scenarios.

Retirement accounts are not eligible for a step-up in basis.  The taxable amount of retirement distributions is instead treated as Income in Respect of a Decedent (IRD) and is taxable to the beneficiary.  Enter the Form 1099-R as received.   If the decedent's estate paid estate taxes, you are generally eligible for a deduction on Schedule A line 16 of your individual tax return based on the amount of your share of the estate tax paid by the estate and the amount of IRD that you received.

As Bsch4477 indicated, unless the SEP plan is a SARSEP established before 1997, your SEP plan allows only employer contributions.  The SEP contribution would be entered under Business Deductions and Credits -> Self-employed retirement plans.   (If you are not self-employed and are instead referring to contributions made to your employer's retirement plan, simply enter your Form W-2 as received.)

Note the commentary on the user numbers - they don't have a problem "yielding share with lower ARPR customers" i.e. desktop users which accounts for less than 1% of Intuit's projected 2026 revenues and in decline.  They expect Turbo Tax revenue growth of 8% in 2026 and that isn't from desktop.  Intuit has all this user data and has done this analysis in making a calculated decision to stop supporting win10.   TurboTax Live revenue grew 47 percent for the year, representing 41 percent of total Consumer Group revenue. TurboTax Live customers grew 24 percent.   TurboTax Online paying units grew 6 percent on share gains from higher average revenue per return (ARPR) filers. TurboTax Online units declined 1 percent and total TurboTax units declined 2 percent for the year, due to yielding share with lower ARPR customers.

Before reinstalling.......If you are on Windows, try doing a Windows Update.  Those can affect it.  Also try doing the manual update  https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-software-basic-deluxe-premier-home-business/00/26041    Windows Troubleshooting ….. https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-installing-and-running-turbotax-on-windows/00/25718   Found a post about error 214 https://ttlc.intuit.com/community/after-you-file/discussion/error-code-214-turbo-tax-premier-2024-desktop-version/00/3488959    Also if you do reinstall the program you might have trouble opening your return.  After you get the program reinstalled the first thing to do before you open your tax return is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW). Enter some basic information, then go to the state tab and download the state program. Then try to open your existing return, go to FILE - OPEN