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E-filing will be available until midnight on October 15, 2025.   If you do not have your information to e-file by then, you can still file by mail.     When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as certified mail so you will know the IRS/state received the return.   Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.  

@user17604937695 wrote: I recently accessed TurboTax and found that the filings for 2021 and 2022 are completely gone. The W-2s from 2022 are available, but there is no actual return information, and 2021 is missing everything. Is there a way to contact support about this, as I would like my information, as it seems the state for both years was never filed correctly. There are some things to do before phoning TurboTax Support.   You may have other accounts.  In any case, read through the information below:   This answer assumes your past returns were prepared in Online TurboTax.   Any return prepared in desktop TurboTax will not be in an Online account.  Here's how one would normally find past-year online returns and how to troubleshoot for multiple accounts (User IDs) if necessary.  Many people end up with more than 1 account.  The pathway to download the PDF or tax data file depends on whether or not you have started an online 2024 return.  I provide both scenarios below, so choose which one is appropriate for your situation.   If you have not yet started a 2024 online return: Sign in to your account.   What you see next depends on whether or not you have already started a 2024 return in that account.   If your left column menu is minimal, and does not have a Tax Home tab displayed, that would imply you have not started preparing a 2024 return in that account.  If you haven't yet started a return, it will start asking you some questions.  Answer those preliminary questions on a few screens (you don't actually have to prepare a return), and then when you are far enough into the process, the left menu column will change, and you'll then see a Tax Home option in the left menu column.  Do not click the Documents tab.  Instead, click on Tax Home.  Then on the Tax Home screen, scroll way down to the bottom to "Your Tax Returns & Documents".  Expand that section and choose the past year you want.   If your past returns are not shown there, then you likely have multiple accounts and signed into the wrong one.  I'll tell you below how to troubleshoot.   If you have already started or finished a 2024 online return: Log in, and if you've already started a 2024 return in that account, then it may already open at the Tax Home.  If not, click the Tax Home tab in the left column menu.  Do not use the Documents tab.  At the Tax Home scroll down and expand "Your Tax Returns & Documents."   If the past returns are not there, see the steps below.   If you do all that and can't find the past return, here's how to look for multiple accounts: You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.   To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below.  When using the Account Recovery tool, try using your phone number first if you can still access it.   After that, if necessary, then run the tool on your email address(es) you can access. NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session. https://myturbotax.intuit.com/account-recovery If still no luck after running that on your phone number you can still access and email address(es) that you can access,  here's another method:          Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by other parameters.

 What is the rejection code or rejection message?     If it was rejected for AGI—-your 2023 AGI might not be in the IRS system if you filed late.   Try using zero instead.   If filing with zero is rejected then file again but select the option that you did not file last year.  The IRS does not see that question and it will allow you to e-file with no AGI question.     https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311   If that does not work and you still cannot e-file, then print, sign, and mail your tax return.        

Your MAGI does not appear on your tax return.   Your AGI---adjusted gross income-- is on line 11 of your Form 1040.   See this thread regarding MAGI: https://ttlc.intuit.com/community/taxes/discussion/agi-vs-magi/00/3454601  

Enter $1 as you used to do, putting $! on Schedule 3 Line 10; that should take care of your state extension checkbox. Then before filing, you have to go back and set it from $1 to -0-. --- That's my suggestion, there may be an easier way.   @fastesthorse 

And yes, in the software under my Info, it is clarified that the other parent is claiming the child as the dependant and states the terms correctly that the other parent should get the EIC. This seems to be a bug in the software which I why I am trying to find some kind of customer service to help. I usually use other software and have never had this issue with them. 

Yes, you are exactly correct. Over 10 years ago, the other parent had slipped in he could claim the kids as dependants. However, they live with me 365 days a year and he does nothing to support any needs. Our youngest child who is still a minor living with me and is still applicable on parental taxes. Each year, he claims as dependant and gets the EIC. I still qualify for the other credits. The problem is that although the software recognizes this...it still keeps putting the EIC on my file. I can't find any way to remove it. 

Sorry, The Desktop $10 credit from Costco and Sam’s expired on April 30, 2025.  See this post https://ttlc.intuit.com/community/state-taxes/discussion/turbotax-desktop-10-credit-available-at-wholesale-clubs-falsely-listed-as-available-in-the-app-even/00/3705175