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"they claim they're still processing it"      So I'll assume you have already spoken to the IRS by phone.      So if you don't get good info from the IRS, then the next step, if you wish, is the IRS Taxpayer Advocate Service.   It's a free service, and they are especially prone to help if you have not been able to get timely info from the IRS or especially if you have an economic hardship.    https://www.irs.gov/taxpayer-advocate   https://www.taxpayeradvocate.irs.gov/   https://www.irs.gov/advocate/who-may-use-the-taxpayer-advocate-service   To use them, select your state using this tool: https://www.taxpayeradvocate.irs.gov/contact-us/#FindlocalTAS

When you are asked for last year's AGI for e-filing you enter the AGI that was on Form 1040 line 11 of the 2023 tax return that you filed. It doesn't matter if the filing status was different. It's not asking for your individual AGI. It's asking for the AGI that was on the tax return. Are you filing as single this year because you were divorced or widowed before the end of 2024? If you were still married at the end of 2024 you cannot file as single. You have to file as either married filing jointly or married filing separately.  

Thank you! I see that screen now, but it doesn't give me any option to stop there. I open the program and it shows the screen in the background while "Opening your return" shows; then it goes straight to the return. Do you know how to stop on that screen?

@Random Guy 1  Starting in 2023, they moved the "Amend a Return" button way down in the bottom left corner, and it may be out of view.  Like you, I at first didn't see it.  I had to scroll way down the screen to make it appear. See image below.   NOTE:  Do not make any changes in your return until the Amend process instructs you to do so.  Also, it's a good idea to first make a backup of the original *.taxYYYY data file and PDF  before amending, and archive them somewhere safe and secure.   Then, if something goes haywire during the amending process, you still have the original data file and PDF.  Be sure it has a different file name, such as "2023taxreturn_original" (or whatever you choose), so it doesn't get mixed up with the amended return's data file. .

I assume you are using the Desktop program?    If you don't see a button for Need to Amend a Filed Return? on your home screen then you can get to it here. Go to: Federal Taxes -or- Personal (for H&B) Other Tax Situations last section, Other Tax Forms Amend A Return - Click the Start or Update button How did you file the original return? Did you efile or mail it? You first might have to tell the program it was filed. If you efiled you have to check the filing status inside the program. Open your return and go up to menu item File > Electronic Filing > Check Electronic Filing Status

@Mrsladyj You can edit your original post by clicking the three little blue dots on the upper right.  I suggest editing your original post to include the fact that you are trying to remove an AR state credit so that someone more familiar with that state's tax forms can help you to remove your entry for that credit if you are unable to locate the screen where you entered it.   A lot of information flows from the federal return to the state return, but that particular credit would have been entered only your state form so you will not find it on your federal return.

Here's how to edit the overpayment amount.  I don't know what product you are using, so I've provided steps for both.   Online TurboTax: Log in and open your 2024 return, if not already open. Once the return is open, click on the Search icon at the top right (magnifying glass). In the search box enter this exact phrase:  applied overpayment  (without quotes) and then click the adjacent magnifying glass icon. Click on Jump to applied overpayment. Next screen:  Estimates and Other Income Taxes Paid. Scroll down about 2/3 of the page to 2023 Refund Applied to 2024 and expand that section.  In the submenu choose the proper topic for type of payment (Federal, State, Local.) NOTE:  Before filing, make sure the corrected overpayment shows up correctly on your return. ‎   These steps are for the desktop software: Federal Taxes tab (Personal tab in Home and Business) Subtab Deductions & Credits. "I'll choose what I work on." Your 2024 Deductions & Credits summary page. Scroll down to the topic  "Estimates and Other Taxes Paid" Choose subtopic "Other income taxes" and Start (or update.) On the Other Income Taxes screen scroll down to the topic "2023 Refund Applied to 2024." Choose the type of overpayment and click Start (or update.) Make sure the corrected amount shows up on your Form 1040 before filing.

No one in the user forum can see your screen or your tax return; we do not know if you are getting a refund.  What does it say in your account?   What does the state form show if you look at it?  What does your "summary" show online?

Are you using online TurboTax?  You can upgrade to Live Assisted to get help from an expert. https://turbotax.intuit.com/personal-taxes/online/live/full-service/ LIVE ASSISTED https://turbotax.intuit.com/personal-taxes/online/live/how-it-works.htm     FULL SERVICE https://turbotax.intuit.com/personal-taxes/online/live/full-service/     Or...are you using desktop download software and want expert help?   Live expert help with desktop software:   https://ttlc.intuit.com/turbotax-support/en-us/help-article/experts-advice/turbotax-desktop-live-tax-advice/L2nvxpA4W_US_en_US?uid=m5leh972  

Federal and state refunds come from completely separate entities.  There is no rule as to which one will come in first or how long it will be between their arrival in your account.   TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  “21 days”  is not a promise from TurboTax or the IRS.      First, check your e-file status to see if your return was accepted:  https://turbotax.intuit.com/tax-tools/efile-status-lookup/   Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.     You need your filing status, your Social Security number and the exact amount  (line 35a of your 2024 Form 1040) of your federal refund to track your Federal refund:    https://www.irs.gov/refunds   To track your state refund:     https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/track-state-refund/L3jgO8PGs_US_en_US?uid=lt447ebr   If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing     https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/refunds-take-longer-others/L14YlqFrH_US_en_US?uid=lexdr7zh . https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/irs-refund-taking-longer-21-days/L2vRAJbdU_US_en_US?uid=lexe7lst