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Try closing TurboTax, clearing your cache and deleting your cookies. Review the TurboTax Help article How to clear your cache and How do I delete cookies? for specific instructions for your browser. Also, reboot your computer.   If you still need assistance, reply back to us.

Yes, taxes due means that you have a balance due to the IRS or State. It means that you didn’t pay enough taxes throughout the year on the money that you made.   For more information, refer to the TurboTax Help articles Video: Why Do I Owe on My Tax Return?, How to Pay Taxes: 10 Ways to Pay Your Tax Bill and How can I pay my federal taxes?   If you need additional help, please specify what you need help with.  

Here's the general procedure for deleting unwanted forms, schedules, and worksheets in TurboTax Online:   Open your return in TurboTax. (To do this, sign in to TurboTax, and select the Take me to my return button.) In the left sidebar, select Tax Tools then Tools. In the pop-up window Tool Center, choose Delete a form. Select Delete next to the form/schedule/worksheet and follow the onscreen instructions. Refer to the TurboTax help article How do I view and delete forms in TurboTax Online? and How do I delete a tax form in TurboTax Desktop? for more information.

If you still experiencing this, please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" The agent should be able to help you. Refer to the TurboTax Customer Service article.

TurboTax does not make any sort of payments for you.   TT only passes the payment information on to the IRS or to the state and the IRS or state withdraws the payment.   TT has no control over when that will happen, and in fact, TT never even knows if the payment was made.    Contact your state to see how to get the duplicate payment back.   https://ttlc.intuit.com/turbotax-support/en-us/help-article/state-taxes/contact-state-department-revenue/L9qVToi02_US_en_US?uid=m6e06um0