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Not quite sure what all you did.   That "just answers" is not part of TurboTax, so sorry, nothing TT can do for you about that.   You may be able to dispute it with your credit card company, but TT is not responsible for random websites you visit.   As for the desktop download----you say you ordered it----did you pay TurboTax for the download or did you purchase the download from a retailer?   HOW DO I GET STARTED WITH TT DESKTOP   https://ttlc.intuit.com/turbotax-support/en-us/help-article/license-information/install-turbotax-cd-download-software-license-code/L1wFOSXur_US_en_US?uid=m5zp8c5h   Email is not one of the ways to contact TurboTax.   Posting questions here in the user forum is one way; or you can contact customer support.   To call TurboTax customer support https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh   Or.. https://twitter.com/TeamTurboTax or https://www.facebook.com/turbotax  

I have the same issue and I am on the online version. I need to update medical expenses, and none of the options above work, I continue to get the same prompt that prohibits me from entering medical expenses. Help please

It won't allow you to enter a payment date.  Taxes are due on April 18.  The extension only allows for late filing of the return but it does not extend the time to pay taxes due. Taxpayers will extend their filing deadline because they are waiting for tax documents or other information they haven't received yet but if they have taxes due on April 15, the taxes need to be paid to avoid interest charges.

Try 'Start a New Return' for your sister's return, and in the Personal Info section, change the phone number.     Use that same phone number in the FILE section when you go to Efile.   If you still have a Rejected return pending, do the same thing before Efiling again.   If you're using TurboTax Online, clear your Cache and Cookies between attemptss.    @Audrey216         

Thanks for your response, @MinhT1 and @Hal_Al . I have a couple of follow-up questions: Does Fidelity (which maintains my 529 plan) send 1099-Q information to the IRS? It looks like TurboTax is sending the 1099-Q and 1098-T forms to the IRS, because when I checked all the official forms included in the filing, those documents were listed. Why is TurboTax including them in the filing? I filed my daughter's taxes, and I can see both the 1099-Q and 1098-T in the filed copy. If the answer to #1 or #2 is yes, should I enter the 1099-Q that came under my name in TurboTax, rather than ignoring it? Thanks in advance!

If they can claim you as a dependent, they can enter your 1098-T and take an education credit on their tax return.   If you are claimed on someone else's return, you can't take an education credit, so there is no need for you to enter the form.