Dear TurboTax:
I have used you guys for more than 10 years and love your service. However, never before have I experienced such a prolonged wait for my refund: literally 3 months now and counting since my Federal Return was Accepted by the IRS. In March I received a letter from the IRS with a Control Number and Letter Number. I responded with the identiy information they requested and was then congratulated that my identity had indeed been verified. After several more weeks of checking its status to no avail, I contacted your TaxAudit partner and although they were helpful and responsive, the could tell me nothing further. I have never in my adult life experienced this kind of delay in obtaining my refund. And this year I filed in late January! In fact, my California tax return was filed then and I was granted my refund in 6 days.
What in the world is going on and where can I turn to now?
Lance
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This year it seems to be a lot more common for refunds to take months instead of days. The people who got the ID verification letter says 9 weeks or more to get your refund. You would need to contact the IRS at 800-829-1040 to find out what is happening with your return.
What if my IRS refund is taking longer than 21 days?
That number is automated a computer how do you speak to a real person about the 60 day delay !!!!
The IRS customer service number for individual taxpayers is 800-829-1040; it may take time and several tries at different times of day to get through.
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