Where do I find the License code number to open Turbotax 2020 that I downloaded from Amazon?

Forum|Forum|5 years ago
January 21, 2021
4 replies
5 views

Just downloaded today Thursday 1-21-21

TurboTax Online

xmasbaby0

Level 15

It should be in the information given to you by Amazon. Look at your order information in your amazon account.

To find your license code:

https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

kingsman1870Author

Level 2

Have reviewed Amazon order, there isn't any mention of License code number. Can not get a reply from Amazon on my question? Now what do I do? Turbotax tells me to go to Amazon?

xmasbaby0

Level 15

You bought the download from Amazon. But did you try the TT link given to you? Did you use this part:

Still can’t find your code? Contact us.

JennieK

Level 2

I was just having this same issue, but I just figured it out. So I thought I'd share in case you are still looking for an answer. Go to Your Account; then Digital Games and Software (under Digital Content and Devices section at the bottom middle); your TurboTax purchase should show there under Downloads and Codes; the license code will be the 16 digit code next to "Activation Key". Hope this helps! 🙂

Orfifelli635

Level 2

i did the same purchase but i found the code in the digital downloads section of amazon. However my code won't work and it keeps asking me to now pay again on filing., HELP. I filed extension as a result but have spent 2 hrs trying to figure out to no avail

xmasbaby0

Level 15

@Orfifelli635 You said it wants you to pay when you are trying to file.....that suggests that you accidentally used online software instead of using the CD/download you purchased from Amazon. You were supposed to download the software and enter your license code at the beginning of the process.....not at the end.

We see people get confused and they keep logging in to online software which will require them to pay at the end. You need to use the desktop software. One way to tell if you are using the right software---your tool bar. Online software has the toolbar in a black vertical column on the left side of the screen. Desktop software has the tools up on the top of your TT screen.

If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129