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Level 1

Question

2020 Turbotax will not update. What can be done to remedy?

Forum|Forum|5 years ago
December 27, 2020
5 replies
8 views

I purchased through Costco a month ago and downloaded the program. The updater always times out and says it is reporting to microsoft.

TurboTax Online

Critter-3

Level 15

Open TurboTax and select Check for Updates from the Online menu near the top. On a Mac, simply quit and reopen TurboTax. If there are any updates, you'll be prompted to download them.

Tips:

It's best to use a wired, high-speed connection when updating, both to save time and minimize data corruption.
If your connection drops in the middle of the update, try again; it should pick up where it left off.
If you're having trouble updating on your PC, try a manual update.

Related Information:

lampshade

Level 3

TurboTax Business 2020 says it needs to update but TT says it's updated. The manual update function online doesn't work for business.

lampshade

Level 3

Received the email from support saying to use the 2019 update, this does not work.

Above you will see:

The error box from TT

The updated box from TT

A pic of the update filename TT says to use

The dialogue box that appears when you run the update

Please advise.

VolvoGirl

Level 15

How to manually update Turbo Tax program for Windows,

https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-software-basic-deluxe-premier-home-business/00/26041

Troubleshooting update issues on Windows

https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-turbotax-for-windows-updating-issues/00/25885

Maybe change it to not update, at least for awhile. How to change the Windows program Update Preferences settings

For Windows go up To Online - Updater Preferences

zellerred5

Level 2

I had this same problem over the weekend - the update was getting stuck at 10%. I tried applying the manual update and run all of the Windows scans in previous Community articles, but none of that worked.

I found out that the recent security update from Windows 10 is blocking Turbotax from being updated.

I had to go into Window Updates History (push the Start Button, search "Windows Updates" and click "Check for Updates", then click "View Update History") and click "Uninstall Updates". Then Uninstall the recent update (KB4601319).

By deleting this recent Windows update, it allowed Turbotax to Update.

NOTE: DO NOT FORGET TO REAPPLY THIS WINDOWS UPDATE AFTER YOU FILE!

Janie117

Level 2

i am trying this but the number is different. I have KB50000808 and KB50000908

rbsherm170

Level 2

Will not update.

I’ve uninstalled Turbotax(there was an issue with that too), reinstalled Turbo Tax. I downloaded the manual patch, that didn’t work.

I am at a loss. What a POS

LenaH

Community Manager

Have you tried updating using Check for Updates, as well as following the instructions for the manual update below?

If you're on a PC, open TurboTax and select Check for Updates from the Online menu near the top. On a Mac, simply quit and reopen TurboTax. If there are any updates, you'll be prompted to download them.

If you're having trouble updating your TurboTax 2020 for Windows Individual software using the "Check for Updates" method, you can get the latest federal program update here:

Close TurboTax and all other programs except this browser window.
Click here to download the 189 MB update.
Save the update file to your Windows desktop.
Double-click the update file w_perrelsuperpatch... on your desktop to install the manual update.

@rbsherm170

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Stanleyrite

Level 2

I am having a similar but new to me problem. The updater will not succeed. Here is a screenshot of the message I receive after every attempt. I downloaded and installed the patch you had linked from wednesday.

Please help.