Why is my code not working and how do I fix it?

Wait a minute.  You probably need to explain more.   Underneath your question above it says you are using Online Deluxe. 

What product are you using--Online TurboTax or the desktop software??.  I assumed above you were using desktop software (CD/download) and referring to a license activation code.   But that tag about "Online Deluxe" confuses the issue.  So what is your story?    Did you buy desktop product (CD/download), but used Online TurboTax by mistake instead?

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@frankcosway wrote:

I entered my 16 digit code (all numbers) and the system will not accept it.  What can I do?

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 A license activation code for 2020 TurboTax desktop software is normally a combination of letters and numbers.  If yours is all numbers, then that's bizarre.

Here's how to phone TurboTax Support for assistance:

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

You can use this contact form to get a phone number.
https://support.turbotax.intuit.com/contact

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@Chapspin wrote:

what a waist of time

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You've posted tiny tidbits in 3 different threads, and we don't even know for sure what you are asking about.

See the information I left you in one of the other threads where you posted, to see if that's your issue:

https://ttlc.intuit.com/community/taxes/discussion/re-i-have-been-waiting-for-a-6-digit-code-to-verify-my-email-address-nothing-has-happen-within-the/01/2203941#M793175

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@SeVillE19621 wrote:

I entered the wrong code combination, erased and tried to re-enter

the code correctly  but the program will not permit me to enter the entire correct code.

How do I re-set the program so that  I can enter the code correctly?

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Did you try closing TurboTax and relaunching it so it'll ask for the code again?  If that doesn't do it, then be sure there's not a blank character (space) remaining in the field that you can't see.  Highlight the entire field and tap your Delete button, and/or step through the entire field by repeatedly pressing the Delete button.

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@tdbabb22 wrote:

TurboTax premier 2021

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You'll need to explain your specific situation/roadblock in order for someone to know if they can help you.

This Turbo Tax FAQ will provide the activation process. If it does not work, please contact support.

https://ttlc.intuit.com/community/tax-topics/help/activating-turbotax-cd-download-software/00/852971

This FAQ will provide you with the steps to contact an agent.
Support

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@ Virginia1983  wrote:

I just spoke with a representative and the license code may not work if you already used the CD. I was told that this is a gliche and the only work around is to purchase the download. This is ridiculous especially if the product is good for up to 5 devices. I was only offered a 20% discount for TurboTax's gliche. I think it is ridiculous for a customer to have to pay again for their product. It's also sad to hear that people are paying more for this gliche and that Turbotax doesn't even care to fix it.

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Did you already pay for a download?   If so, the following workaround may not help any.   If you haven't already purchased one, the steps below could potentially avoid having to purchase a download.   In any case, you are correct that you shouldn't have to pay twice for a desktop product.  If you have done so, you may have some recourse for a refund. 

Did you install it on a computer that has a CD drive, and now want to install it one that doesn't have a CD drive, such as a laptop?  And when you try to use a download, does it say your product is already registered to another account?   If so, for some reason it won't let you use a download installation if you already used a CD installation.

If that's your exact situation, (i.e., you have no CD drive on the second computer and are getting that error) here's a workaround I've seen a couple users use if you want to try.   I've never tried it so it's all anecdotal.   I also don't know if it would work for both the Windows and Mac versions or not.  I don't use a Mac.   I also can't guarantee that you won't encounter any problems, and can't guarantee the license would activate, although I don't see why it wouldn't since it would think it's installing from the CD.

Using the first computer you could insert the CD and copy all the files from the CD to a thumb drive or other external USB device.   Be sure you copy them to their own dedicated folder on the USB drive so you can keep track of them, and they stay grouped.   You can create and name the USB folder something like "TT CD Install Files" or "TurboTax Install Files", etc. 

  Then take the thumb drive to the laptop, and then COPY the folder containing all the installation files from the USB device to the second computer (or set up a specially-named folder on the second computer and copy the files to it).   Then you can run the setup.exe file inside that special folder to install the "CD" directly from your hard drive on that second computer.

NOTE:   I wouldn't run the installation (setup.exe) and install the program directly from the USB thumb drive, or you could get data corruption errors.  I'd first copy the files over to the second computer as mentioned above and run it from the second computer's hard drive. 

If you decide to do that, please report back with your results.