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14 replies

Level 2
February 19, 2020

I need help is there an agent customer service number I can call 

VolvoGirl
Level 15
February 19, 2020

The Free Edition doesn't have phone support.  You have to post your questions in this public forum.

Level 3
February 27, 2023

hello Volvogirl.you have helped me in the past.

I am looking to list on a worksheet capital gains and capital losses on various stock investments to decide my best options.

Can  you direct me to appropriate forms or worksheet to do this, and have them listed on Schedule D

I am using TT 2022 in download form.

thanks

John

Alumni - Champ
February 19, 2020
Level 2
March 18, 2021

Hi it Chris Pyeatt and i wanted to let you Wyan helped me great help to fix my taxes and went to great length to help me find my information i was looking for and to help get my other account fixed. I was wanted to give him Excellent marks because I didn't receive a survey from TurboTax to give you what i experience in the call I had with him. Please contact me to let me know if I can do something to let him know he was great help to me when i was needing my taxes fixed. Please contact at [email address removed] or [phone number removed].

 

Thank You

 

Christopher [removed]

Level 2
May 18, 2021

I need help with my taxes ASAP!

Employee Tax Expert
May 18, 2021

Please use the following link to contact us.

 

Please be aware, hold times may be longer than normal due to the filing deadline.

 

Contact TurboTax 

 

@ktolbert866

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Level 2
May 18, 2021

Is this service available for the free edition?

Level 2
February 1, 2022

I need to talk to someone. I have installed turbo tax and it is not bringing over the information from my financial institutions.

AkinaLO
Level 15
February 1, 2022

Please refer to the following article to call support for assistance.

What is the TurboTax phone number? - Intuit  

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Level 2
April 4, 2022

I keep getting rejected email and i have been back in there at least 6 times to so call fix it. Still getting the reject. I am so frustrated and tired of this please help

DoninGA
Level 15
Level 15
April 4, 2022

@vondmt wrote:

I keep getting rejected email and i have been back in there at least 6 times to so call fix it. Still getting the reject. I am so frustrated and tired of this please help


Try entering a 0 (zero) for the 2020 AGI and e-file the 2021 tax return again.

Level 2
April 27, 2022

I am having problem s with y 2020 intuit turbo tax home and business personal and self employed software. I am having no luck getting through to talk to a live voice. Please help. My name is mike waller and my phone number is [phone number removed]

VolvoGirl
Level 15
April 27, 2022

@wallerwaller203   What is your problem?  The Home & Business version is the Desktop program.  The Self Employed version is the Online version.  Are you trying to transfer 2020 from one into the other?  

Level 2
July 5, 2022

i still have not received my refund check and i sent them all information they asked for and I cannot get thru to the IRS I need to speak to a person that can help me get to IRS rep or Turbo tax rep for my refund 

Level 2
July 19, 2022

I did my 3021 taxes s we itch another company. I received a lesser refund because they made mistakes. Can I redo (amend) my 2021 taxes with TurboTax? 

VolvoGirl
Level 15
July 19, 2022

Ideally you should go back to who did it and they should amend it for free if it was their error.  To amend a return you did somewhere else or you don't have the original.tax file,  you would first have to fill out Turbo Tax like you are doing the original return and pay for it.  You have to recreate the actual wrong original return.  Then when it matches each line that you really filed you have to tell Turbo Tax you will mail it so it thinks it was filed.  Then you can amend it.

 

For the current year you can use the online version by first recreating the original return exactly as filed.  Then pay the fees and say to mail it and print it out so it think you filed it.  Then when it matches every line you can amend.  How to amend an Online return

How to amend (change or correct) a return you've already filed

 

Or you can buy the Desktop CD/Download program here, https://turbotax.intuit.com/personal-taxes/cd-download/

 

You will have to print and mail the amended return.  You can only efile it from the same account the original was Accepted.

Level 2
July 30, 2022

I need a copy of my 2021 SC State return but you guys have stamped all across every page with huge letters, " DO NOT FILE, FORM NOT FINAL".  I need a clean copy that doesn't have this on there. My state was filed and it was accepted and finalized. As a matter of fact I received the refund 3-4 months ago.

Thanks

DoninGA
Level 15
Level 15
July 30, 2022

@jcindyirmo wrote:

I need a copy of my 2021 SC State return but you guys have stamped all across every page with huge letters, " DO NOT FILE, FORM NOT FINAL".  I need a clean copy that doesn't have this on there. My state was filed and it was accepted and finalized. As a matter of fact I received the refund 3-4 months ago.

Thanks


Use Print Center and the option for all worksheets.  There should not be a watermark on the state return when obtained from Print Center.

 

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

 

When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state. 

This will take you back to the 2021 online tax return.

Click on Tax Tools on the left side of the online program screen.  Then click on Print Center.  Then click on Print, save or preview this year's return.  Choose the option Include government and TurboTax worksheets