Is anyone else having trouble with the file menu? It's very slow or sometimes will not come up at all.

Forum|Forum|3 years ago
March 4, 2023
6 replies
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TurboTax Online

Best answer by stanrubin301

@DawnC @schneider_101 @bridgenet @stanrubin301

Dawn, I really appreciate the interest in looking into this bug. I have to second bridgenet's comments of not wanting to provide even a sanitized copy. This is a public discussion and everything on the tax return I consider personal. Please let us know if you're able to reproduce the bug or could use more info. It does sound pretty straightforward if you can generate a large data file. I think I have about 700 stock trades. I've finished for this year but I'm concerned about being able to do next year at all unless you're able to fix it.

A few more observations: Clicking File spikes the CPU to 30% for about 30 seconds.

Before importing 1099-B's, the .tax2022 file was about 2 MB in size. After imports, it's about 11 MB.

The prior year, tax year 2021, shows the same slow pull-down behavior but not as badly, but I had less data.

Some say an app briefly attempts to show in the Windows tray. I don't see anything in the Windows app or system event logs and think this may just be the 'process not responding' message arriving then leaving.

HTH. Thanks.

The File Menu problem appears to have been fixed in the version 22 ending in 564 which I installed on 4/1/23. I want to thank everyone that contributed to the community in helping to diagnosis and solve this issue.

For future reference, Turbotax versions are numbered using the tax year at the start of the version number. Hence, version 22 is for tax year 2022. I've verified this, looking at old installations going back to 2017. For reasons known to Intuit, they referenced manual updates of R19 in prior posts, as a possible fix to this issue. It appears they are making a distinction between version number and release number. This is confusing. You can see your update history in the desktop product by going to 'online / view installed updates'. The dates of installed updates are shown, but not version numbers or information on what changed. You can view the current version number under 'help / about TurboTax / Version'.

TerukoL

Level 13

You may need to clear your cache and cookies. Make sure your return is saved in your TurboTax account and then sign out. Clear the cache and delete the cookies on your computer, open a new browser, sign back into your account, and try entering your information again. You may also want to change browsers, for example, if you are using Chrome, try switching to Firefox.

In addition to clearing your cache and cookies, you want to make sure your operating systems are up-to-date as well.

However, if this does not resolve your issue, please note the exact message and where you are encountering that message in the program. TurboTax will work with you toward a resolution to file your return accurately. Please click the link to contact TurboTax customer support.

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schneider_101Author

Level 3

More information - I am working on two separate returns (one for me and one for my son). The problem started when I downloaded a large amount of stock transactions into my return. The menu is fast as ever when working on my son's return, which is much simpler. I can clear cookies but I'll bet that's not the problem since one return is fine and the other has the problem. I can switch without exiting TurboTax and experience the slow or fast behavior depending on which return I select.

KatrinaLO

Level 14

You can try logging completely out of TurboTax, then try clearing out your browser's cache stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly. Please see the TurboTax FAQ's on how to clear your cache here. To learn how to delete your cookies, please see the TurboTax FAQ here.

You may also want to change browsers, for example, if you are using Chrome, try switching to Firefox or Microsoft Edge.

@schneider_101

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MoniqueLO_

Level 10

If you are receiving a blank screen or missing buttons and images, please see this Help Article for some trouble-shooting tips.

If you need additional assistance, please feel free to contact Customer Support so you can speak with someone who can assist you.

@schneider_101

kjc23

Level 2

I'm having the same problem in Turbotax on a PC (not online version). It may have started after downloading a large file from a financial institution. I do not recall having the same problem last year when I also downloaded large file.

schneider_101Author

Level 3

Right. It worked just fine last year. Similar investment information.

Arye

Level 2

I'm still having a lot of trouble with the file menu. When I click on File it takes a long time to display and then a long time to respond to Save etc.

I'm using TurboTax Home and Business 2022 desktop version with Windows 10. I uninstalled and reinstalled the program from the CD, and that helped a little. Still same problem.

cas

Level 3

I'm having this problem too with TurboTax Premier installed on my computer. It seems to work best for me if I select one of the other tabs, like "Edit", and then mouse over "File". Takes about 6 seconds for the File menu to appear. Not sure what is going on but there's another delay when trying to do something else, like selecting print. Or even grabbing the top of the turbotax window and trying to move it ... it won't move for a few seconds. I did import a number of brokerage tax forms but don't know if the problem only started after that or not. The delays are ANNOYING as all get out, but it seems like I'm able to keep working.

bridgenet

Level 2

Turbotax Premier Windows 11 PC is doing the same thing. Definitely a bug. I have a lot of Fidelity stock transactions imported. Have to click File on the menu and wait about 10 seconds, then click Exit, wait another 10 seconds and Save on Exit pop up appears, not delay saving. Annoying but works. Surprised they have not fixed the bug yet. My guess is many people are seeing it and just not reporting.