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Level 1

Question

Is there a way to remove TurboTax Deluxe without starting over?

Forum|Forum|7 years ago
June 7, 2019
10 replies
4 views

No text available

TurboTax Deluxe Online

hey1061ca

Level 2

Please remove Expert advice charge because the advice was not available for more than 12 hours.

offroad_crazy201

Level 2

Please remove turbo tax deluxe from my return so that I can finalize on the free turbo tax for some reason I have a return filed in the turbo tax deluxe that I don't need

CassandraLO

Level 8

At this time the program does not have a way to downgrade to a lower TurboTax edition without clearing and starting over. You can remove Deluxe by clearing your return and starting over, as long as you haven't already registered or paid.

"TurboTaxMErinHuf TurboTax Tax Support Agent"

jkillberg

Level 2

Absolutely ridiculous that I have to start over just to downgrade.

beekeeperone

Level 2

It is intentional. They don't want to offer you the option that makes them less money. Its a messed up method called "dark pattern".

AshleyA129063

Level 12

@xarroyo1 you can downgrade to a different product by using the Clear and Start Over tool. Here's how: https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-online/00/26444

ThisTaxServiceIsntFree

Level 2

Yeah, we know that. The whole issue is that your company doesn't offer a downgrade feature without clearing all data and starting over.

anointedhands35

Level 2

I did'nt ask for anything but the basic or free program. Please remove anything else from my taxes. Can't afford it

VictoriaD75

Level 12

To downgrade the version of the software you are using, you must clear and start over. This will reset the software to your original version. Be sure that the forms you need to complete your return are available in the software version you are using.

From the menu on the left, click Tax Tools
Choose Clear & Start Over
Confirm
You may restart your return. Be sure you are using the version of the software that you want before you begin

TurboTax Forms Available by Product

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megadance2

Level 2

No. You have to erase and start over. Even though I did this and went through the whole thing again, in the end, it told me I had to get deluxe anyways in order to even file. I was pretty upset. I just went to fileyourtaxes.com and it let me file without paying a single thing. My return was the exact same as TurboTax told me it would be. Filed with TurboTax for the last 4 years, so I'm pretty disappointed with their current service.

therealtomrose

Level 2

This is absolute evil. You tricked me into upgrading. Said I couldn't continue without upgrading, then immediately told me that I didn't need the upgrade, then immediately told me there was no way to downgrade without starting OVER COMPLETELY. You are bad bad bad bad people. You are evil, I hate you. I'm trapped and want a place to put my rage. Taxes are such a difficult, anxiety-provoking thing, and the last thing I need is for you to be scamming me, and lying to me, and forcing me to choose between paying $50 extra dollars for something I didn't use or spend another 4 hours filling out your web form. You could EASILY allow this, and choose not to so that you can hold my time hostage. I hope something horrible happens to you to make up for this.

summerxy

Level 2

by looking through the answers i guess I shouldn't bother even asking

mesquitebean

Level 15

@summerxy wrote:
by looking through the answers i guess I shouldn't bother even asking

In another thread, you said you were in Canada and wondered why you were seeing references to the IRS instead of the CRA.

This is the USA community forum. If you are not preparing a US tax return, you are at the wrong site. Here's the Canada community forum:

https://turbotax.community.intuit.ca/community/turbotax-support/help/03/en-ca

namynamy1152

Level 2

Why am I taken to the Credit Karma site now? All I want to do is print my returns!!! Your program used to be really good--now it sucks!

EbonyA

Level 13

@namynamy1152 you may print your return (once accepted), by following these steps: Printing tax return in Turbo Tax

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

JTALMADGE878

Level 2

I submitted my finances federal portion of his return on March 15. I have been receiving repeated text messages about your important update however am still unable to file his NYS return to so "special circumstances" according to your deluxe option we are entitled to online or telephone support which has lead me nowhere, the deluxe service provides the filing of both state and federal filing that he is being charged for. A total of over $200. Dollars and I am unable to file the state, have been hung up on multiple times today by my supposed customer support, been provided with inaccurate information as it was stated to me that my state needs to update their policies. We are New Yorkers, NYS requires efiling however I am being told that their are exceptions considering certain circumstances. I am sorry but Turbo Taxes inability to provide accurate information in regards to the filing of both state and federal taxes for individuals like my fiance who received unemployment yet charged these individuals for services not received is not a special circumstance. In fact it is a misuse of your companies tax prep platform as its apparent that the need to capitalize off of us the American people and utilize a time in which in person tax preparation I am sure is on a decline is disgraceful and shameful. I want all chargers removed from my finances account as you have not providing us with no more then an online version of the paper application in order to file .

I hope I get a call back and not a continued disconnect that I have repeatedly been subjected to today.

Fed Up Customer

Joan Flores

[email address removed]

JeanneLO

Level 14

Please do not post personal information on this public forum. It has been removed for your protection. We are also not able to contact you from this public forum.

The federal tax return will need to be accepted before you can file a state tax return.

The software has now been updated for NY filers with Unemployment as part of their 1099 income. Please see this: How is my state taxing unemployment income?

Please let us know if you need further assistance.

@JTALMADGE878

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

samboozled

Level 2

Two years later and still the same issue. This company is pure evil, and don't forget they have lawyers lobbying every single day to make sure you have to keep paying them to do what should be a free service through malicious tactics like this one. If you're an employee (even a soulless one sifting through and posting robotic forum responses) you should feel bad for supporting Intuit, even if you have nothing to do with their decision making. Thank you kindly and have a good one.