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Level 1

Question

What am I suppose to do if the captcha doesn’t appear when I’m trying to transmit my return

Forum|Forum|7 years ago
June 6, 2019
10 replies
22 views

Using the turbo tax app.

TurboTax Deluxe Online

JeanneLO

Level 14

If you are missing a CAPTCHA, follow these steps:

Log out and clear your browser Internet cache. (see directions below)
Close the browser and reopen it.
Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
Log in and try again.

If that doesn't work, see if a different browser than you were using, with cookies allowed will solve it.

Here is how you clear your cache:

https://ttlc.intuit.com/replies/3302272

Here is how you allow cookies:

https://ttlc.intuit.com/replies/3301976

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Cristaharmon726

Level 2

I’ve tried all of the steps suggested for captcha not showing up and still having issues trying to submit

Cass0317

Level 10

@Cristaharmon726 If you have already tried clearing cache, cookies and switching browsers, then there are a couple of things that you can try to get past this snag:

Try closing and completing logging out of TurboTax
Compete a disk cleanup,
Restart your computer.
If you've enabled pop-up blocking in your web browser, please turn it off and try again.

Please also see the TurboTax FAQ below for additional suggestions:

Please reach out to us if you need further assistance.

HHOMBURG

Level 2

Same issue. On the phone with an agent and it's completely useless. Convenient that the issue occurs AFTER I've already paid TurboTax $175.

Edit: Finally got them to admit an issue on their end. Supposedly I will get an email when it's fixed. At this point, we just have to wait and see I guess, but I'll be requesting a refund if it's not fixed soon.

smiles0416

Level 2

I'm having the same problem. I've done everything imaginable to my computer and the captcha just isn't working. I just need to do this and then I can file. It's so frustrating

DoozieJr

Level 2

I've been trying for 2 hours now to get the reCAPTCHA to work on three separate devices, and nada. Bittersweet to know it's not just me!

hgumarang

Level 2

Yeah I agree with ya! I've tried every single device I can think of and then had someone else try from a completely different area and nope.....Intuit has never failed me like this before.

Waterblitz

Level 2

STILL NOT WORKING!!!!

carrisa101

Level 2

I'm having the same issue as well. Currently waiting on a specialist to call me back.

becky0001

Level 2

I got it to work with Microsoft Edge...didn't work with Chrome or Firefox

Talphadogg

Level 2

Can confirm worked on Microsoft edge browser just now. I still think it is completely ridiculous that we have to go through such headaches just to give these companies money. TurboTax should not be relying on third party companies to complete their process especially AFTER they have taken your money.

HHOMBURG

Level 2

Also just got it to finally work on Edge - not a browser I ever use or would ever use again. Ridiculous that it costs so much to use their program and you can only use it properly on the world's most obscure browser. Considering this post was originally from 2019, this appears to be an issue every year too...

JantUrias

Level 2

Literally everybody here has tried all of those suggestions and nothing is working. The problem is absolutely on Turbo Tax’s end. It needs to be fixed.

jcouch1

Level 2

Microsoft Edge resolved this issue for me. Thanks to the other users for posting this fix. ;))

plopera89

Level 2

Mine finally worked on safari and Microsoft edge, how? Not completely sure, but I got back on safari and downloaded Microsoft edge, logged out of turbotax and tried it again. Took half the day but it finally worked.