Refund is less and comes from "TPG PRODUCTS SBTPG LLC"

TT cannot take your money, since it never receives it in the first place.

@Sjefflo

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410

@Ramirezb806 No one at TurboTax knows when the IRS reduces your refund; TurboTax does not get any information from the IRS after you file your return.   There have been lots of people whose refunds were reduced because of mistakes made with the recovery rebate credit and/or the child tax credit.  If the IRS reduced your refund you will receive a letter from the IRS in several weeks.

Sometimes we can make an educated guess as to the reason for your reduced refund if you mention specific amounts--for example if your refund was short by $1400 per person---it is likely to be a mix up regarding the 3rd EIP payment.    If you received the 3rd stimulus check of $1400 per person in 2021 then you got letter 6475 from the IRS about it.   You needed to enter the amount you received.   If you already received that money then line 30 on your Form 1040 should have been blank.

  If it is short by $1800 or  $1500 or  a multiple of that amount  ---   maybe a mixup regarding the advance child tax credit payments. If you received monthly child tax credit payments of $250 or $300 per month between July and December of 2021, then you got letter 6419 from the IRS, and you were required to enter the amount of the advance payments.   Only the remaining amount of the CTC should have been on line 28 of your Form 1040.

The IRS knows how much they sent to you for the 3rd stimulus check and they know how much they sent for advance child tax credit payments.   If you answered something incorrectly on your tax return then the IRS made a correction that resulted in a reduced refund for you. 

The IRS will send you a letter that explains why your refund was reduced or why you owe more.   Meanwhile it might help you to check your online IRS account.

https://www.irs.gov/payments/your-online-account

https://blog.turbotax.intuit.com/tax-refunds/why-is-my-tax-refund-not-what-i-expected-49240/

https://www.irs.gov/newsroom/questions-and-answers-about-the-third-round-economic-impact-payment-topic-j-payment-issued-but-lost-stolen-destroyed-or-not-received

If you need to trace a payment that the IRS says has been issued to you, mail or fax a completed IRS Form 3911, Taxpayer Statement Regarding Refund.

Sometimes refunds are lower than expected if you elect to have Turbo Tax fees deducted from your refund, or if you have an offset. The IRS can also adjust your return if they see errors on it as they are reviewing it.

You can see what you are being charged for. Click on Tax Tools from the Menu on the left side of your return. Click Tools then My Fees. This will show you what you are being charged for.

This article will provide information as to why your refund is less. 

If you choose to have your Turbo Tax Fees deducted from your refund, there is a fee. 
What is Refund Processing Service?

Please see this Help Article for possible reasons as to why your refund was less than expected.  

You will need to contact TPG for information regarding your refund. They are one who handles your refund if you elect to pay your fees with your refund. You can also check out this TPG Refund Tracker to check on your refund.

@EBURT2 

@RjandEvansMom 
 

DO NOT USE TT any longer!!!