Unable to Link CarMax Account

[adam11175]

I had my CarMax auto finance account linked in Mint for years. Then I noticed it has not updated in the last 2 months and is showing as inactive in my Mint account. I tried to update it and it asks to send a security code to my phone number via text or call. No matter which option I choose, I get a phone call. It says it’s Microsoft account authentication and says to complete my sign in to press the # key. I do that and it says it’s successful and then hangs up. But the prompt within mint is looking for a code which I cannot get. I can sign into my CarMax account directly and get the security code I need with no issues. Is this a glitch in mint? 

[MichelleLO]

For assistance with your Mint account, please use the below link.

How do I contact support?

[sstei173]

I am having the exact same issue, and when I follow the "contact Mint support" links, it takes me here, to the Turbo Tax forums. 

[drew_wilson93]

same issue here. and if you click the link that it seems to be referencing, that link leads to a 404 error. 

CarMax Auto Finance

http://www.carmax.com/enUS/carmax-auto-finance/default.html

[Bwinkler]

Same issue as original poster. Customer support can't resolve.

[DoninGA]

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@Bwinkler  wrote:

Same issue as original poster. Customer support can't resolve.

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Go to this website for Mint support - https://mint.intuit.com/support/en-us

[AlwaysCorrect]

@DoninGA 

Already suggested 'champ'. It's one in the same.

[bradleycolquitt]

Same issue as OP for me also. 

[MichelleLO]

Please reach out to Mint Customer Support for assistance.  You can chat with them by clicking here. 

Chat is available from 5:00 AM to 5:00 PM PT seven days a week. 

[hsnyder303]

I am having the same issue as OP as well. Any solutions yet?

[AlwaysCorrect]

I'm sure @MichelleLO will chime in on how to use the support page for this. She's super helpful.

Original issue still exists.

[meluvgeckos]

Same issue. Tried over the last 6 months or so to fix. No luck.

[hurricanederek]

Same problem with CarMax.  Seems like a popular loan account that Mint does NOT support.

[Technobabble]

Similar issue here. Went to add a new CarMax loan. I'm able to link to my overall CarMax account, but it's empty. No loan account is brought in. Been maintaining the balance manually for now.

[louiegirl1]

Same issues.