Why didn’t I qualify for the Lifetime Learning Credit? It's says because I made more than $180K (Married Filing Jointly. Not true.

[HollyP]

Double-check your income entries and make sure they are accurate. Next, preview you 1040 and verify that your Modified Adjusted Income is below the phase-out. 

To preview your 1040 use the menu on the left of TurboTax Online.  

1. Select Tax Tools 
2. On the drop-down select Tools 
3. On the pop-up menu 
4. Select View Tax Summary 
5. On the left sidebar, select Preview my 1040 

Click here for help on calculating your MAGI. 

[Hal_Al]

If you are eligible, you have answered  something wrong, in the interview. But, a lot of people are just not eligible.

see this TT FAQ https://ttlc.intuit.com/questions/3383321-why-didn-t-i-get-a-credit-or-deduction-for-education-expen...

See Also

 https://www.irs.gov/individuals/llc