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https://www.irs.gov/help/ita/am-i-eligible-to-claim-an-education-credit
AMERICAN OPPORTUNITY TAX CREDIT
AOC will be shown on line 29 of your Form 1040
EXAMPLES OF EDUCATION EXPENSES
IS ROOM AND BOARD DEDUCTIBLE?
Are there scholarships in Box 5? Two available education tax credits are: the American Opportunity Tax Credit the Lifetime Learning Credit. See this chart for qualifications for each. Check the income limits.
At the end of the education interview, TurboTax will usually tell you why you don't qualify. If you don't qualify because your income is too high ($90K, 180K married) it will sometimes tell you at the beginning.
Otherwise, you haven't provided enough info to tell you why. Check the rules yourself at the links provided in the other reply.
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