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Yes, you could claim tuition deduction as adjustment to your income, if you don't qualify for American Opportunity Credit or Lifetime Learning Credit. To get the credit:
See link, what is a tuition deduction, for additional information.
Do you really mean tuition deduction?
There are basically three tax breaks for education. The one deduction, The "Tuition and Fees Deduction" (TFD) is the least favorable of the breaks. There are two tax credits, Lifetime Learning Credit (LLC) and American Opportunity tax credit (AOTC). The AOTC is the best and includes an (up to) $1000 refundable feature.
If you are eligible, you have answered something wrong, in the interview. But, a lot of people are just not eligible.
To be eligible for AOTC, the student must:
See https://www.irs.gov/Individuals/AOTC
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