Why does my NJ return tell me I can't file electronically because of Pass-Through Business Alternative Income Tax Credit. I don't own a business

[rodsib]

I agree Fairfolk... Intuit really blew it. They gave customers mixed messages and their communication overall was awful. Clearly, it was a software issue. It is fixed now, and I was finally able to file my taxes. I have been using Turbo Tax as long as I can remember and I think they handled this situation very poorly.

[TeresaM]

Our team is investigating this error message and more data would assist us.  It would help to have a diagnostic file which is a sanitized copy of your tax return that has all of your personal information removed but still has all of the forms and numbers entered. You can send one to us by following the directions below and posting the token number here so we can access the sanitized return. Many thanks.

 TurboTax Online:

1. Sign in to your online account.
2. Click on Tax Tools on the left tool bar
3. Select Tools
4. In the pop-up screen, click on “Share my file with agent”
5. Click OK on the message that a diagnostic file will be sanitized and transmitted to us.
6. Please provide the Token Number.

TurboTax Desktop/Download Versions:

1. Open your return.
2. Click the Online tab in top menu bar
3. Select “Send Tax File to Agent”
4. Click Send on the message and the tax file will be sanitized and transmitted to us.
5. Please provide the Token Number.

[andyb4]

I downloaded a software update this AM (Friday, 02/18) and am now able to efile my NJ Return.

[rodsib]

Thank you for contacting us TeresaM. Your satisfaction is very important to us. In order to provide you with the token you requested, I have created a ticket on your behalf. Please be sure to reference Case#: YB974395JZ643127NPO461777914 regarding this matter so we can better assist you in the future. Our support team will contact you shortly to further assist you. If you have not been contacted in 7-10 business days, please feel free to call [phone number removed] and follow the appropriate prompts for our automated virtual assistant. Thank you for allowing us to serve you and have a great day.

[fairfolk71]

Hello,

There is a software update today (18Feb2022) for TT Desktop Premier version (I cannot speak for other products) that corrects the problem.   Ran full federal and NJ review and analysis; no issues.  I was able to eFile my Federal and NJ tax return at 12 noon.

Thank you TT for quickly addressing and fixing the problem.

[laurex]

So....its 2024. Having same problem with NJ module of 2023 Business product. How about some help TT!

[Ken687]

I just get a message that the electronic filing failed No Reason was given. Very frustrating since the deadline is approaching and Taxcut is providing no answer.

[MonikaK1]

Please clarify your situation. You have posted on an older thread that has been inactive recently.

• Are you using TurboTax? Which version? You mentioned Taxcut.
• How did you receive a message about your e-filing and what exactly did it state?
• Are you filing a New Jersey return with a Pass-Through Business Alternative Income Tax Credit?

See this New Jersey Division of Taxation webpage for more information about the Pass-Through Business Alternative Income Tax Act.