Why does my NJ return tell me I can't file electronically because of Pass-Through Business Alternative Income Tax Credit. I don't own a business

[H4473]

This is obviously a screw up by Turbo Tax.  Tried my daughters tax return who is at college and has an $11 refund also gets the same message and I am sure she does not have this credit.

[ethosian]

Spent an hour with support, no resolution.  Told me to wait a few days.

All lines are blank for Pass-Through Business Alternative Income Tax Credit on my forms when I print. 

No Schedule K-1s.

NJ-1040, Line 62 (Blank)

NJ1040-ES, Part V, Line 20 (Blank)

NJ1040-ES, Part VII, Line 25 (Blank)

[robtalksinmaths]

Their rep just told me essentially the same thing - wait til Sunday/Monday and try again. Apparently this is happening to about 1/3 of states & they're hearing from accountants that there's some kind of "delay". Didn't fully understand. 

[hjsdc]

There's nothing worse than an "expert" who answers without reading the question.

[JoePic]

It would be helpful if a an Intuit technician could respond and provide the issue and when to expect the situation to be rectified.    Also, if there is a work around that would be helpful.  

[fairfolk71]

NJ resident with same problem using TT Premier Desktop.   W2, 1099INT,  and 1099DIV.  Very vanilla.  No K1, Partnership, LLC or S Corporation or any other thing as described on NJ Division of Taxation website for Pass-Through Business Alternative Income Tax Credit.   Prior to today's software update, had a message "waiting for NJ Disposition of Property Form (NJDOP)", even though I didn't sell any mutual funds, stocks, property.   We do not have a business.

Same income input sources as last year which have allowed NJ eFiling for many years.   Cannot find a workaround.   Called TT.  They insisted that I file a paper return because of a change in NJ Tax law but could not answer my question as to what income source  or whatever was responsible for producing this message.   I do not understand this at all.

[RobertB4444]

This is a known issue caused by an update to the New Jersey forms that were just released.  It is being worked on and you should keep checking back to see if it is fixed.

[tconroy]

Hi @fairfolk71  - you're in good company, seems like a lot of us are having the same issue!

In my discussion thread on this issue, I ended up purchasing the TurboTax live product and speaking with a tax expert/support rep. She informed me that this is a known issue that is under investigation by TurboTax, and confirmed this is a software issue and not an issue with your individual tax circumstances.

Unfortunately there are no workarounds at this time. Current guidance is to try again Sunday/Monday and hopefully it will have been fixed. Alternatively, you can contact TurboTax support and asked to be added to the queue for this issue. They will email you when it has been resolved.

[H4473]

So I did manage to get through to live support and they viewed my details looked up the message and said that they are still waiting for forms from NJ state.   Couldnt give me any timeline.  Told them message was mis-leading.  Not much else to do but wait.  I still think someone messed up somewhere.  If you look at line 62 on your 1040 state it has this credit but it protected and empty.

[Jan911]

Spent an hour on phone with TT before I had to move on to other things.  I kept telling her that it was a software issue that tech developer needed to address since they broke during the forms update for the NJ Sched DOP.  I didn't have any K-1's etc. and had wanted to efile earlier (I use TT desktop) but TT said that NJ Sched DOP had not been approved by State yet and to check back 2/17 to see if they updated it.  I did that this morning, updated my desktop TT and then tried to submit to NJ.  The software put a zero on line 62, added a NJ Bus-2 form with zeros.  I tried a workaround to delete the form and manually override the zero on line 62 to blank BUT this did not work - evidently, the flag was still on that I had Pass-through Business Alternative income tax credit because TT still refused to efile and told me I had to paper file.  I did get a case number and told person to escalate to software engineers they have a big problem - that was at noon EST today.  When TT has a known error like this from the community, they should post it on the website that they are aware of it and working on it.  The black hole of communication from TT corporate is frustrating! 

[ca5641]

Same here! What's the work around or do we have to wait for another update?   I would like to get refund now rather than wait.    Shall I go ahead and file federal and wait for update?

[H4473]

How does TT put out an update without testing it.  Dont they guarantee their software is 100% accurate??

[Dogs12]

Absolutely horrible customer service today for an error on there end. Wasted three hours of my time and told me if I wanted to speak to someone I needed to “pay” . Spoke with a CPA who said oh it’s probably an error with turbo tax. Will never use this software again

[DianeMuniz02251989]

https://www.state.nj.us/treasury/taxation/baitpte-faq.shtml

Try this link, I don't know if this will help any New Jersey state filers, but it was all I could really find.

[fairfolk71]

Thank  you.  FYI - I do  have a Case Id and spoke to both a TT support person and a TT Tax Expert during a shared screen session yesterday, during which they reviewed my input.   Both said it was not a software error, it was due to a change in NJ tax law, and my only option was to file by paper.   Based on your response versus what TT told me yesterday at noon, it is clear that TT is not sending the same message with customers.   Similar mixed messages occurred with the 12b deduction issue - which is also a software defect.

A growing concern is QUALITY.   For me this means robustness of TT program specifications, development, and testing; particularly stress and regression testing.   I will wait to see if the software error is corrected as eFiling is preferable to paper filing for everyone.