My stimulus went green dot how do i get my stimulus

[natalied0314]

None

[Katie_B · Accepted solution]

Hey folks. Thanks for using the community to report your experiences. TurboTax is in contact with GreenDot and we've passed on your comments. As you can imagine, these are busy times for us. Hang tight! We're working on resolutions. Current scenarios: 

• You need a replacement card. If the address you have on file is still your current address, you can call GreenDot (888-285-4169) and request a new card through their IVR (interactive voice response). 
• New address? You will need to talk to a live agent to update your address. 
• Note: We've heard reports of  dropped calls or silence on the line with Green Dot. This is not an ideal experience for you and it's understandably frustrating. If this has happened, please try calling again. 
• Your account has been closed. Contact the IRS, they have information on how the stimulus will be delivered to you. 
• You did not receive a stimulus. Contact the IRS, they have information on how the stimulus will be delivered to you. 

TurboTax does not have information on your missing stimulus, you will have to contact the IRS if you did not receive your stimulus. Additionally, TurboTax and Green Dot do not have any information regarding your stimulus payment status eligibility. The most up to date information on stimulus deposit eligibility and status can be found at IRS.gov/coronavirus. Stay safe and thanks for reaching out. Hope this helps!

[natalied0314]

I have my checking account information when i did my taxes 2020 it should have gone to that account but it went to a green dot . so will it get mailed to me or my checking account .can not get nobody on phone.

[jamesb1323]

Same issue here. Stimulus went to Green Dot instead of checking account on return. How long did it take to resolve?

[Kurt4romB4]

Well to be honest it took 2 years to correct this issue. I had over $3,000 sitting in a greendot account which was so difficult to get access too.  I lost my wallet with my turbo card in it ($80 or so on it), then I request a replacement card, but never received it. I kept checking my balance and I fought with them over my $80 for 2 years via email because they never answer the phones.  In the end, I find out march of 2022 that a stimulus was also deposited and that I had a balance that didn't show on my account due to the replacement card not being linked up as of yet. 

Finally, they gave me a new card.  It was so ridiculous and had a $400 dollar limit a day withdrawal limit, but also had a block on my account preventing anymore withdrawal even with a teller at the bank. I was so frustrated that it took 10+ calls and 3 hours of live tech support to have them remove the blocked account limit. 

Never again will I use greendot. TurboTax is also getting the boot for using such a terrible business as an option and not taking action when customers are being restricted from their funds. 

[Mariaelena713]

I'm trying to get an hold of them too by chance can you pass along the email you used to get. Hold of them