I just spent a couple hours on the phone with a customer service rep and then a tax expert before the tax expert figured out how to bypass this horrible glitch. The customer service rep was pleasant enough but couldn't figure it out, nor could several people she asked, nor could several people the tax expert asked before he finally solved it.
I'm assuming that, like me, everyone that has this problem is filing for a corporation in which they are the sole shareholder, sole officer, and sole employee. Also you must be importing your data from Quickbooks, like I am. That's because the glitch is in response to a question the software asks that you all are answering correctly, but ends up hiding the box for "All Other Employees" in the "Enter Salaries and Wages Paid" section. The solution:
1. At the top of the Deductions page, the first item should be "Getting Started." Click "Update" next to it.
2. Click continue as many times as necessary to get to the page "Did You Pay Any Shareholders, Employees, or Contractors in 2024?"
3. You likely selected "Yes" and the first option, "We paid shareholders..." Instead, change the selected option to "All the above."
4. Click continue again as many times as necessary to get back to the main Deductions page.
5. Scroll down to the "Salaries and Wages paid" line and click "Update"
6. The formerly hidden "All Other Employees" box should now be visible with the imported (and formerly locked) wage amount. Copy that amount to the "Officers (>2% owners)" box, or do with it whatever is appropriate for your situation.
7. Delete the amount (or adjust appropriately) from the "All Other Employees" box (FINALLY!!)
8. Click continue. The numbers should now be correct.
I hope this helps! Thank you for coming to my TED Talk. You're welcome.
