You will need to contact Customer Support for assistance. You'll need to answer a few prompts so that it provides you with the correct support phone number. Be sure to say you need assistance with billing, not a refund.
The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.
We're here from 5am to 9pm Pacific through April 14, and from 5am to midnight on April 15.
TurboTax Online
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Sign in to TurboTax Online if you're not already signed in.
- Select Help in the upper-right corner, and then Contact us.
- Enter your question, select Let's talk, and then follow the onscreen instructions to call us, get a callback, or schedule a call (options vary depending on your question).
- Free Edition (without PLUS): When you select Talk to a specialist, you'll be asked to add PLUS benefits first.
The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. But if you still require assistance, you can contact us at (800) 446-8848.
TurboTax mobile app
(If using TurboTax on your mobile device's browser, use the TurboTax Online instructions instead.)
The TurboTax mobile app uses SmartLookTM technology to connect you with a support specialist. You can also opt for a callback:
- Sign in to the mobile app if you're not already signed in.
- Select the in the upper-right corner to open the TurboTax Virtual Assistant.
- Select Get live help, then enter your question.
- Free Edition (without PLUS): When you select Get live help, you'll be asked to add PLUS benefits first.
- Select Talk to a specialist.
- Select Connect me to connect via SmartLookTM and a TurboTax specialist will connect to your screen and guide you.
- Select No thanks if you want a callback instead.
- If you selected No thanks, be sure to also tap OK, sounds good to set up a callback.
The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. But if you still require assistance, you can contact us at (800) 446-8848.
TurboTax CD/Download software
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Go here to go to our Contact us page.
- Select your product (CD/Download Mac or CD/Download Windows), your edition (Basic, Deluxe, etc.), ask your question, then select Continue.
- On the following screen, enter your contact info, then select Get the phone number.
The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. But if you still require assistance, you can contact us at (800) 446-8848.
