I was on the phone for 60 minutes and no one has been able to tell me when New York State will be taking the tax return money I owe out of my account.

[SteamTrain · Accepted solution]

here you go.

1) Log into your tax account.

2) From the "Some Things You Can Do" menu for your 2016 file, save  a new PDF file copy of your tax return.

3) Open that PDF and scroll down the the NY state tax section....look for the "Electronic Filing Instructions" sheet for NY and open it.    It should look something like the picture below.  Check your date, routing and account numbers.

(picture is from 2015, but 2016 looks the same)

[CarlitaH]

You will definitely have to contact your State Department of Taxation and Finance. This is because once you file and your taxes are accepted, they are the only ones that can change or update your payment information/account.

This number is for individual NY state tax payers and open 24/7:

518-457-5149

[apcintorino]

But I scheduled a date when I submitted my taxes with turbo tax. Why can't you tell me that date?